BBB Accredited Business Profile



(877) 777-2253


25 years in business
1348 Plainfield Ave
Janesville, WI 53545-0434
Fax Numbers
  • (864) 297-2236
Additional Phone Numbers
  • (800) 236-1704
  • (866) 892-7201
  • (800) 627-2288
  • (888) 438-2427
  • (203) 905-7800
Additional Email Addresses
BBB File Opened: 01/01/1975
Business Started: 12/01/1992
Business Started Locally: 12/01/1992
Business Incorporated: 11/03/1999 in MO
Type of Entity
Business Management
  • Mr. Thomas Rutledge, President & CEO
  • Ms. Jana Brewer, Senior Director
  • Mr. Micheal Henry, Manager of Customer Care
  • Ms. Vickie Mason, Customer Care
Business Category
  • Cable TV
  • Cable Contractors
  • Internet Service
  • Telephones

Service Area
We service the following area(s): Wisconsin
Alternate Business Names
  • Time Warner Cable
  • Charter Spectrum
  • Spectrum Reach
  • Charter Communications Inc.
  • Spectrum Cable
BBB accredited business


Government Action

NY AG Announces Lawsuit Against Spectrum-Time Warner Cable And Charter Communications For Allegedly Defrauding New Yorkers Over Internet Speeds And Performance

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

On Feb. 1, 2017, New York Attorney General Eric T. Schneiderm
... Read More

Pattern of Complaint

On May 29th, 2015, the BBB sent a certified letter to Time Warner Cable due to a pattern of consumer concerns received by BBB from consumers. 

In the complaints, consumers advised that without prior notice, their bills increased. In some cases, the bill almost doubled in price.

On June 16th, the BBB sent a certified follow up letter to the company after receiving no response to the initial letter. 

As of June 25th, 2015, the BBB has not receive... Read More


This company offers a full range of advanced communication services, including video, high-speed Internet, and telephone.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.