Customer ReviewsforTri City National Bank

Instead of sitting down with me and explaining why they were closing my account, which would have saved me a lot of heart ache and a lot of money from a love scam online, they just closed my account with a cryptic excuse without warning one day when I went to the bank.

Dear ****,Thank you for your review. We appreciate your feedback and will consider ways to improve our communication in similar instances in the future. Sincerely,Your friends at Tri City National Bank

This bank has does not respect its' clients. I received an email from them to complete a survey on my recent visit. I completed the survey, clicked submit. I received a "Thank you" for completing the survey and offered a free gift however I had to pay for shipping. Which I did by entering my bank card information. Somehow they billed me the $7.98 for shipping and an additional $82.45. I called the bank and filed a dispute against the company which Tri-City sided with them and approved the charge then charged me an overdraft fee of $70.00. I ended up putting a total of $146.50 into my account to cover the charges. I went to the back to talk to someone in person who said they would talk to their security team because I should not of been redirected to another site upon completion of the survey. This was on Saturday , September 9th. On Monday September 11th I received a certified letter from Haylee ** stating my account would be closed by October 6, 2023 due to "unacceptable debit card handling". I called and asked the representative to close the account immediately. Up until today I had been banking with them for over 15 years. I've told all my friends and family about this situation so good luck, Tri-City.

Dear ******,Thank you for your feedback. Per our phone conversations, Tri City National Bank determined that you received a pop-up ad for a purchase which was not prompted by your completion of a Tri City National Bank requested survey. However, as a courtesy, we did refund your account for the fees you incurred. Please feel free to contact us should you have any additional questions.Sincerely,********************* Senior Vice President

Tri City Bank is not the hometown bank that it use it use to be. The service has went down hill. My mother has been a customer for over 20 years and to watch the service she is provided go down is very sad. Just for my mother to order checks and to receive counter checks she is asked every question from her full social security number, DOB, address etc. It seemed a bit much as she has been coming to the same location for years. For my mother to tell me she would like to change banks and she is almost 80 is saying a lot about Tri City. Years ago you could not tell my mother about any other bank. It’s very sad that the service has come to this. I hope someone will look into changing things back to having that hometown feeling again.

Thank you for taking the time to share your review with us. It appears that we have some work to do. We will reach out to gain specific insight on where improvements can be made, Our goal is to remain your Mothers hometown bank. We thank her for choosing us and are hopeful we will have the opportunity to continue to earn her business.