Business ProfileforRuss Darrow Group, Inc.

Name: Russ Darrow Group, Inc.
Address: W133n8569 Executive Pkwy, Menomonee Falls, WI, 53051-3344, USA
Telephone: (262) 250-9600

New Car Dealers

Multi Location Business

Related Categories

Overview

Russ Darrow Group, Inc. offers automotive sales and services.

Business Details

This is a multi-location business.

Location of This Business

W133n8569 Executive Pkwy, Menomonee Falls, WI 53051-3344

BBB File Opened:

3/1/1972

Years in Business:

Business Started:

1/1/1965

Business Started Locally:

1/1/1965

Business Incorporated:

11/3/1970

Accredited Since:

6/1/1982

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Corporation

Alternate Business Name

Russ Darrow Madison Kia
Russ Darrow Nissan
Russ Darrow Toyota
Russ Darrow Chrysler, Jeep, Dodge, Ram
Russ Darrow Waukesha Kia
Russ Darrow Direct
Russ Darrow Madison Chrysler Jeep Dodge
Russ Darrow Milwaukee Chrysler, Jeep, Dodge
Russ Darrow West Bend
Russ Darrow Greenfield Mazda
Russ Darrow Waukesha Mitsubishi
Russ Darrow Honda
Russ Darrow Wauwatosa Kia

Related Businesses

Byrider

Business Management

Russ Darrow Jr., CEO/Owner
Mike Darrow, President/COO
Phil Harrington, CFO
Mr. Justin Fehrman, Chief Development Officer

Contact Information

Principal

Russ Darrow Jr., CEO/Owner
Mr. Justin Fehrman, Chief Development Officer

Customer Contact

Russ Darrow Jr., CEO/Owner
Mike Darrow, President/COO
Phil Harrington, CFO
Mr. Justin Fehrman, Chief Development Officer

Additional Contact Information

Phone Numbers

(262) 334-9411
Other Phone
(262) 547-1761
Other Phone

Website Addresses

Industry Tip

BBB Tip: Buying a new car

Customer Complaints

88 Customer Complaints

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Most Recent Customer Complaint

01/17/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I bought a 2016 Jeep Patriot from **** Darrow Chrysler Dodge Jeep Ram of Milwaukee on September 20th 2022. I wholeheartedly believe the salesman took advantage of me not knowing what I was doing when purchasing my first car. Within the first year of owning the vehicle I had to do regular maintenance which included, brakes, rotors, lower control arm, an axle, and toe rods. I wasn't too upset about that with it being a used vehicle. Not long after that the transmission needed to be replaced. About 2 or three months after taking care of that issue, the throttle body failed making the vehicle again not able to be driven. My brother purchased a car from the same dealership not long after I got mine and he was informed by another salesman that the issues my Jeep had were known to the salesmen. I feel as if I was taken advantage of due to me not knowing what I was getting into and now I am stuck with a loan for a vehicle that has been nothing but a mechanical nightmare.

Read 87 More Complaints

Customer Reviews

43 Customer Reviews

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Most Recent Customer Review

Chuck C

04/10/2024

DO NOT BUY FROM HERE.These ppl are scam artists. They have a 2018 Mazda 3 listed for $13,734 and tried to charge me over $19,000 after tax/reg/dealer fees. Ive sold vehicles for over 15years, so I asked to see the fees. Turns out they were forcing me to buy the OPTIONAL package. What a scamI explained that I just wanted to pay CASH for the vehicle, including the tax/registration/buyers fees which would bring the vehicle a little over ******. They told me the best they could do was $16,500 because again, I had to have part of the OPTIONAL package. And the sales manager tells me Well I often buy extras when I purchase things.congratulations on being a ****** bub. What a load of **** They finally said they could sell me the vehicle for the fair advertised price (I had to haggle just to get the advertised price, not even a discounted price, imagine that) BUT, I could only get that price if I financed through their banks, I couldnt pay cashhahahaha And they had to send it to two banks, which means two hard inquiries on my credit, instead me using my own bank. I cannot make this **** up, what a terrible business.

Russ Darrow Group, Inc. Response

04/11/2024

At **** Darrow we take the customer comments very seriously. We are sorry you had a bad experience with us. Our optional packages are just that, "Optional." No customer is made to purchase these. They are simply presented to everyone for extra coverage for their investments. Also, our customers can finance anywhere they choose. We simply offer financing as a convenience for our customers. So you are able to take a car home right away, and not have to take time to make multiple trips to the dealership. As far as pricing our advertised pricing is our best price. These are market-based prices and unfortunately at the advertised prices there is not any room for any sort of extra discount. Again, we appreciate the opportunity to earn your business and once again apologize for any inconvenience you had.

Read 42 More Customer Reviews

Local BBB

BBB Serving Wisconsin

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Russ Darrow Group, Inc.

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Russ Darrow Group, Inc.

Russ Darrow Group, Inc.

Russ Darrow Group, Inc.

Business ProfileforRuss Darrow Group, Inc.

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Russ Darrow Group, Inc.

Russ Darrow Group, Inc.

Russ Darrow Group, Inc.

Russ Darrow Group, Inc.

Russ Darrow Group, Inc.

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Most Recent Customer Review

Russ Darrow Group, Inc. Response

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Related Categories

Overview

Business Details

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Russ Darrow Group, Inc. Response

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