Business ProfileforMilwaukee Appliance

purchased a washer and dryer set on May 14, 2022 paid in full $2,313.62. Original delivery date was July 2022 as indicated on our invoice receipts (#*****). Our dryer had broke down the same day we purchased the new set and a loaner dryer was provided by Milwaukee Appliance. The delivery was delayed 14 times. I called multiple times for status updates. On April 15, 2023 (yes nearly 1 year later) our washer broke. that same date we physically went to Milwaukee Appliance and returned their dryer and canceled our order. We received a receipt showing we canceled the order on April 15, 2023 and loaner returned. signed by *************** (spelling?). What we haven't received is our money back despite physically going to Milwaukee Appliance on two different occasions and multiple phone calls. the receptionist says she is passing our name on to 'someone' who can authorize our refund or the person who makes those decisions isn't in the building. It's now June 14, 2023 and we still don't have our $2,313.61 refunded. since then we had to go out to ********** and buy another washer and dryer set, which we received in 4 days. I just want my $ refunded and this company refuses to communicate, period.