I purchased a set of Hurd windows through a Seattle based distributor (Classic Window in Kirkland, WA) in 2007 for an extensive remodel. I was assured by the distributor that the windows were newly redesigned and top tier. They are leaking and causing additive damage to my house. Based on what I've read on the internet, this is a very common issue. I am currently in the process of attempting to get resolution between the manufacturer (Hurd) and the distributor. Given their **** ********** I am hoping (and assuming) that the lifetime warranty is still in effect. I will report back on final resolution and and hopeful it will be an amiable outcome, but prepared to file suit for further damage if need be.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.