BBB Accredited Business Profile

Pure Diesel Power, LLC

Pure Diesel Power, LLC

(715) 254-1833

Pure Diesel Power, LLC

11 years in business
1803 W Veterans Pkwy
Marshfield, WI 54449-1221
Fax Numbers
  • (715) 898-1274
Additional Email Addresses
  • garrett@puredieselpower.com
BBB File Opened: 12/18/2007
Business Started: 02/01/2006
Business Started Locally: 02/01/2006
Business Incorporated: 09/15/2011 in WI
Type of Entity
Limited Liability Company
Business Management
  • Mr. Garrett A. Shields, President
Business Category
  • Truck Equipment & Parts
  • Auto Parts & Supplies - New
  • Auto Service - Specialty Parts
  • Auto Perform, Race & Sport Equipment
  • NAICS: General Automotive Repair

Methods of Payment
  • AMEX, Mastercard, Visa & Discover
Refund & Exchange Policy: 
Return Policy

Always call for an RMA number for all returns and cores.
**Charge-backs will be turned to collection. This does affect your credit rating**
We do not accept returns on the following:
Any non-standard item that is manufactured or modified to a specific customer's needs.Any Custom Painted item and Paint. (unless initially defective upon receipt)Exhaust systems, down pipes, or other exhaust component after it has been installed.Any electronic components or parts if they have been installed on the vehicle. (unless defective)Any emissions deleting/bypass piping hardware or software. This includes DPF & EGR delete kits.Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made.
If
you receive a damaged product, or it does not meet your expectations,
first, contact us here at Pure Diesel Power for instructions on how to
return the item to us.
We
will require that the product be in the original packaging, shipped
prepaid within 15 days and with a copy of the invoice for a refund or
exchange.
Please check thoroughly that all components are what you ordered and look to be in working order the moment you receive them.
There will be absolutely NO returns on any electronics, sensors, or harnesses. We may be able to help get them replaced if they are DOA, but we cannot accept returned electronics otherwise.
We
HIGHLY recommend adding insurance for at least as much as the core
charge, along with requiring a signature or sending via trackable
shipping method.
Defective items -Any
warranty claims for defective merchandise that occur after 30 days from
the date of purchase must be handled between the customer and the
manufacturer. We will do our best to support you after the sale, but we
cannot accept returns on items that fail due to manufacturer defects.
Some items can be exchanged through us if they are DOA or fail within 30
days. To inquire about a certain product and its return policy, you may
call us at 715-254-1833 before purchase.

Unopened Items - We
will fully refund you for any unopened item (not listed below) for any
reason within 15 days of the original purchase date. Shipping is not
refundable.
 
*RETURNS
PAST 15 DAYS* No Returns on ANY item after 15 days after devilery date,
unless there are extenuating circumstances. We may at our discretion
refuse to authorize your return or charge a 25% restocking fee. We can
ONLY offer an in-store credit on returns accepted after 15 days.
 
Core Return Policy-
Cores
past 30 days only receive 50% credit and those received after 90 days
will receive NO core credit. Please call us before sending your core
back to ensure you have the correct shipping address and RMA number.
 

 
Return Policy on Specific Parts-
-Air to Water Intercooler Cores: All returned Air to water intercooler cores are subject to a 10% restocking fee. NO EXCEPTIONS!
-Injection Lines:
We do not accept any returns on custom or standard bent injection
lines. They are covered under warranty for a period of 6 months and will
be fixed at the manufacturers’ discretion if any leaks occur.
-Injectors:
We do not accept any returns on injectors after they have been
installed. If there is a defect and the issue is covered under warranty
the consumer will need to deal directly with the injector manufacturer
to resolve the issue. Injectors that have not been installed are
returnable within the 15 day return policy but are subject to a 10%
restocking fee.
**All Unlimited Diesel injectors are subject to a 20% restocking fee on non-installed returns**
-Smoke Stacks:
All Grand Rock smoke stack branded items are subject to a 20%
restocking fee. No exceptions! Freight is not refundable! Harley Head
Lights- Harley head lights and conversion kits are SPECIAL ORDER and are
not returnable.
-CRYO'D Brake Rotors: If you order & receive the incorrect rotors, your order will be subject to a 20% restocking fee.
-South Bend Clutches: Any
returned South Bend Clutches for any reason will be subject to a 10%
restocking fee. This fee covers the re-boxing of the clutch, as the
boxes are generally not re-usable after one shipment.
 

 
DO NOT SHIP ITEMS BACK TO THE RETURN ADDRESS ON THE BOX YOUR ITEMS CAME IN.
ALWAYS CALL US FOR AN RMA NUMBER AND ADDRESS FIRST!
Whether
you are returning because the item is incorrect or defective, we will
be forced to charge you $15 for sending the product to the incorrect
address. This could also delay your credit/refund if applicable. This
$15 charge will be deducted from your credit/refund amount along with a
restocking fee if applicable. Many products are sent factory direct and
must return to the factory for exchange or credit, so please DO NOT send
them to our shop.
This
also applies to CORES! CALL US FIRST TO CONFIRM THE CORE RETURN
ADDRESS. IF YOU SEND IT HERE, WE WILL DEDUCT $15 OFF YOUR CORE REFUND.
-Opened
items must be in as-new condition, in original packaging with the
packing slip, with any/all warranty cards, manuals and accessories
within 15 days of the original purchase date.
-It is the customers responsibility to follow-up on returns, we recommend shipping your item with a traceable carrier.
-If
you fail to follow up on a return, then initiate a CHARGE-BACK because
you didn't check the credit status with us first, you will AUTOMATICALLY
be charged a $50 charge-back fee, whether we dispute the CHARGE-BACK
claim or issue credit separately. Remember, you agree to this when you
place your order, and a copy of this agreement will be provided to your
card company if you feel you are being charged $50 unjustly.
-Be
sure to insure your items! If the package is damaged or destroyed and
your returned item is in unacceptable resale condition, we will be
unable to credit you, it is your responsibility to file the damage claim
with the carrier.

BBB Accreditation

BBB Accredited Since 03/26/2008

BBB has determined that Pure Diesel Power, LLC meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. 1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. 1. Fulfill contracts signed and agreements reached.
  3. 3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. 4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. 5. In its relationship with BBB:
    1. 1. meet all applicable standards within this Code of Business Practices
    2. 2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. 3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. 4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. 1. Follow federal, state/provincial and local advertising laws.
  2. 2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. 3. Adhere to applicable BBB industry codes of advertising.
  4. 4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. 5. Use the BBB name and logos in accordance with BBB policy.
  6. 6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. 1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. 2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. 1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. 2. Clearly disclose to customers:
    1. 1. direct and effective means to contact the business
    2. 2. terms of any written contract
    3. 3. any guarantees or warranties accompanying a product
    4. 4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. 5. the business' return/refund policy
    6. 6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. 7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. 3. If selling products or providing services on Web sites or via other electronic means:
    1. 1. provide any required product labeling information
    2. 2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. 3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. 4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. 1. Fulfill contracts signed and agreements reached.
  2. 2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. 1. Promptly respond to all complaints forwarded by BBB by:
    1. 1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. 2. Providing BBB with a response that BBB determines:
      1. 1. is professional,
      2. 2. addresses all of the issues raised by the complainant,
      3. 3. includes appropriate evidence and documents supporting the business' position, and
      4. 4. explains why any relief sought by the complainant cannot or should not be granted.
  2. 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. 3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. 1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. 1. what information they collect,
    2. 2. with whom it is shared,
    3. 3. how it can be corrected,
    4. 4. how it is secured,
    5. 5. how policy changes will be communicated, and;
    6. 6. how to address concerns over misuse of personal data.
  2. 2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. 3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. 1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Pure Diesel Power, LLC

Pure Diesel Power, LLC

BBB ACCREDITATION SINCE 03/26/2008

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