This business is not BBB accredited.
View Additional Phone Numbers 1289 Deming Way, Madison, WI 53717
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This company is a custom compounding pharmacy specializing in
bioidentical hormones and other compounded medications.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Wisconsin Department of Safety and Professional Services
1400 East Washington Ave., Room 112, Madison WI 53703
Phone Number: (608) 266-2112
Fax Number: (608) 267-0644
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Jessica Reilly, Marketing Mr. Matthew Wanderer, President
Pharmacy - Compounding Pharmacies - Specialty Health & Wellness Laboratories - Testing Health & Medical - General Pharmacies and Drug Stores (NAICS: 446110)
Products & Services
Restore Health sells the following brand(s): Restore Nutritional Supplements
Restore Health offers the following product(s): 7-Keto, CoQ-10, Cystalized Vitamin C, DIM+, Essential Detoxification Protocol, Essential Men's Protocol, Essential Metabolic Protocol, Essential Probiotic, Essential Women's Protocol, i-Throid, Liquid Multi, Omega-3 DHA, Osteo-Support, ProCycle Gold, ProCycle PMS, Protein Support, Pure D, Resveratrol-M, Sublinqual Melatonin, Ultra-Carnitine
Alternate Business NamesRestore Health Pharmacy, LLC
Industry TipsBuying Medicines and Medical Products Online Discount Medical Plans Health Clubs
THIS LOCATION IS NOT BBB ACCREDITED
1289 Deming Way
Madison, WI 53717 Directions
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Additional Phone Numbers
- (608) 833-7412 (Fax)
According to information in BBB files, it appears that this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: A recent request to refill several compounded prescriptions has been delayed and I will be without my medications for at least a week. Several calls to customer service resulted in different assurances of delievery and finally I informed that my medications would not be filled/delivered until at least two weeks after my request refill. I was told that the issue is due to Restore Health acquiring a larger company. I was also informed by the pharmacist that decisions were made about whose prescriptions get refilled and delivered in a timely fashion during this tranistion time. My credit card has been charged on Oct. 12,2015 and I have received nothing. I was also informed by the manager that one of the pharmacists gave her information to relay to me that the medication stayed in my system for a few days. This is against my directions for daily use from my physician. I have been a loyal customer of this company for a minimum of 10 years, even during their acquistion from ******* ******** to Restore Health.
Desired Settlement: I would like to continue to receive my medications in a timely fashion so that I will not be without these medications and not have to worry about physical issues due to the lack of these products.
Consumer Response: On Fri, Oct 16, 2015 at 2:18 PM, ****** ********** <*********************> wrote: This issue has been resolved as of 3:00pm est. the company president called personally and took care of it. Thank you. ****** ********** Sent from my iPhone
Problems with Product/Service
Read Complaint Details
Complaint: I was billed $542.06 for a prescription that cost $85.00. I was improperly billed on 6-13-15 from a HSA account. On July 1, 2015 my HSA account changed to a new number. I called Restore Health to give them the new number and request a credit on my acct for incorrect billing. First I was told it would be credited within 48 hours. Didn't happen. 2nd call I was told again 48 hours. 3rd call they mailed a check. I told them a check was unacceptable as this is a HEALTH SAVINGS ACCOUNT and all of my health care expenses come out of this account. A check would place me in a dishonest category as this money was taken out pre tax dollars. I re-iterated that the acct MUST be credited. They continue to assure me that it will be taken care of, but it is not. I've now filed a claim against them with my Chase HSA account holder.
Desired Settlement: I would like my Chase HSA account credited for the amount of $542.06 immediately
Business Response: Ms. ****** was contacted this morning by a senior pharmacist who apologized profusely and informed her that a refund to her HSA for the disputed amount had been initiated. This incident was the first such incident in which our charging system failed to effect the deserved refund. As a result of this incident, and the information kindly provided by Ms. ******, Restore has made changes to our charging system and complaint escalation process to avoid another customer encountering this unfortunate experience.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Customer Reviews Summary