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BBB Accredited Business sinceAdditional Locations
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This company states it is a hides and leather goods distrubtor offering wholesale, Internet, and catalog sales.
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A BBB Accredited Business since
BBB has determined that Leather Unlimited Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Leather Unlimited Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joseph O'Connell, President Ms. Patricia O'Connell, Secretary/Treasurer
Related BusinessesDeer Shack
Leather Goods - Wholesale & Manufacturers Furniture - Retail Leather Goods - Dealers Sporting Goods - Retail Internet Shopping Hides Luggage and Leather Goods Stores (NAICS: 448320)
Industry TipsInternet Shopping
7155 Highway B
Belgium, WI 53004 Directions
PO Box 342
Belgium, WI 53004
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Additional Phone Numbers
- (800) 993-2889(Phone)
- (920) 994-4099 (Fax)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I called them up requesting a very specific piece of leather, was told what to order to fulfill my needs, and when I received the product it was not what I had asked for. Called them back immediately, and they told me I could return it for a full refund, but would have to pay for shipping the product back. I thought this was wrong, because they had made the mistake sending me the wrong product. I was told I would have to talk to the owner, who agreed to pay to have it shipped back, which he did, but then they credited my card back $15.99 less than what I paid.
Desired Settlement: I want them to reimburse me the $15.99 that they withheld.
Mr **** ******* ordered a leather hide that could be used for soles. We sent him an 8-9 oz vegetable side, which is a similar leather used in fine men's dress soles. It was explained to him what type of leather he would be receiving. He called and decided it would not work for his use. We issued a "call tag" for return of the leather (Leather Unlimited paid shipping to return the leather). and then refunded $149.95 on March 28, 2016.
After receiving his refund, **** went to his credit card company and asked for another compete refund on 5-3-2016 for $165.94. We sent the credit card company documentation that he had already received a refund for his order.
It seems that Mr ******* is not doing business in an ethical manner, asking to be refunded twice for the same sale and now a complaint with the BBB.
Better Business Bureau:
I called leather unlimited specifically looking for leather for moccasin soles, stating that it had to be supple like a suede leather and not like a hard dress shoe sole leather, yet a dress shoe sole leather is exactly what I received from them. This was all explained to the owner when I spoke with him on the phone, and he agreed and told me verbally that there should be no shipping charges. He also confirmed that their company didn't have the product I was looking for.
The reason I had to dispute the entire charge with my credit card company is because that's their procedure. They were aware that the only part I was disputing was the $15.99.
**** ******* asked for sole leather and we shipped him leather that is used for soles. He did not ask for suede leather at all. We even suggested that he take a small piece of sole/strapping leather to try it out but **** insisted on a large hide.
**** received a full refund. It clearly states on our website and catalog that we will allow a complete refund excluding return shipping. **** received that right away upon return of the hide. We paid for a call tag to pick up the leather.
In making a credit card dispute, you can easily dispute any amount of a charge. **** clearly disputed the entire order dollar amount after receiving our refund. This is clearly deceptive and not doing business in an ethical manner
Better Business Bureau:
There were only three criteria that I was shopping for in the leather I eventually purchased from another company:
Read Complaint Details
Complaint: Placed order on11/17/14 . Did not hear anything for a week. Called on 11/23/14. Asked *** if order was shipped. Was told yes by Fed Ex that day. Then I asked if she could tell me who owner was. She told me **** and ***** *********. And for me to call back in 24 hours for tracking number. Called on 11/25 in the morning got a woman named *****, Asked for **** or ***** ********* and was told no one their by that name was told the owner was ****** *********. She connected me with him. I told him *** was giving out false information and he hung up on me. I called back and he said he had checked my morder and they no longer had any of the leather I had ordered, So I asked for my money back including the five dollars for their catalog. He hung up on me again. When I called back to ask if he was going to do so noone would answer the phone.
Business Response: I talked with **** on 11/25/14 and told her that the two items that she had ordered were not available. She requested a refund and I told her I would send a check............. # 45288 for $61.84 dated 11/25/14, and it was sent yesterday. We did have difficult phone issues, However I did not hang up on ****. She did not leave a phone number with her order so I could not call her back. *** *********
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thamk you very much for your help.