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Find a Location

Silver Star Brands, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Silver Star Brands, Inc.

      2155 S Oakwood Rd Oshkosh, WI 54906-6359

      BBB Accredited Business
    • Silver Star Brands, Inc.

      1 Memory Lane Oshkosh, WI 54903-3615

      BBB Accredited Business
    • Silver Star Brands, Inc.

      412 Dream Ln. Oshkosh, WI 54903

      BBB Accredited Business
    • Silver Star Brands, Inc.

      PO Box 3690 Oshkosh, WI 54903-3690

      BBB Accredited Business

    Business ProfileforSilver Star Brands, Inc.

    Online Shopping
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:

    The Silver Star Brands Company includes the following mail order catalogs: Miles Kimball, Walter Drake, Easy Comforts, As We Change, Native Remedies, Dream Products, and Pet Alive, as well as an online catalog called Personalized Things by Exposures.

    At-a-glance

    Customer Reviews

    1.29/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    117 complaints closed in last 3 years

    41 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/15/2012

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Silver Star Brands offers nationwide online retail sales of various products.

    Business Details

    This is a multi-location business.

    Find a Location

    Silver Star Brands, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Silver Star Brands, Inc.

        2155 S Oakwood Rd Oshkosh, WI 54906-6359

        BBB Accredited Business
      • Silver Star Brands, Inc.

        1 Memory Lane Oshkosh, WI 54903-3615

        BBB Accredited Business
      • Silver Star Brands, Inc.

        412 Dream Ln. Oshkosh, WI 54903

        BBB Accredited Business
      • Silver Star Brands, Inc.

        PO Box 3690 Oshkosh, WI 54903-3690

        BBB Accredited Business
      Location of This Business
      2155 S Oakwood Rd, Oshkosh, WI 54906-6359
      BBB File Opened:
      1/1/1981
      Years in Business:
      92
      Business Started:
      1/1/1932
      Business Started Locally:
      1/1/1932
      Business Incorporated:
      12/28/1990
      Accredited Since:
      3/15/2012
      Type of Entity:
      Corporation
      Alternate Business Name
      • Dream Products
      • Miles Kimball
      • As We Change
      • Easy Comforts
      • Walter Drake
      • Native Remedies the Natural Choice
      Business Management
      • Rob Goergen, COO
      • Jeanne Mahlke, Customer Relations Manager
      • Becky Pedigo, Product Manager
      Contact Information

      Principal

      • Rob Goergen, COO
      • Jeanne Mahlke, Customer Relations Manager

      Customer Contact

      • Rob Goergen, COO
      • Jeanne Mahlke, Customer Relations Manager
      • Becky Pedigo, Product Manager
      Additional Contact Information

      Fax Numbers

      • (920) 231-6775
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      117 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On Saturday March 16, 2024 I called Starcrest to place an order for my father. After I placed the order, I noticed ********* charged me $28.82 twice. I called in and the representative told me I was charged twice because the person who took my order did not enter the billing address which is my address and different from the shipping address. And that once she updated it the shipping address one charge would fall off. I checked my account again today and I have now been charged $28.82 twice again! This is fraud! The card I used for this order is now in the negative! My order number is S0392131051. I want to cancel this order and I want all of my money refunded to my account which is $115.28.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michele D

      1 star

      01/06/2024

      Ordered and received a good quality product. The company signed me up for a VIP account that includes a monthly charge. I am in the process of getting refunded for an account I did not sign up for. They claim it is because I provided my email address (which I did to receive my receipt) and it is in the fine print. I have ordered from many companies over the years and this has never happened before. This is very deceitful.I have requested a full refund and to remove me immediately.I see other reviews where they replied I would have received a welcome packet in my email. I received no such welcome email. Do not give them your email or you will get charged for this.

      Silver Star Brands, Inc. Response

      01/10/2024

      We are sorry that you signed up for out *** Program in error. You would have received a welcome packet via your email that explained the program and how to cancel it. The *** program on your account was canceled on January 7, ****.

      Local BBB

      BBB Serving Wisconsin

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