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Find a Location

Craft E Corner has 1 locations, listed below.

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    Business ProfileforCraft E Corner

    Craft Supplies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is an e-store specializing in selling and shipping materials for scrapbooking, craft supplies, quilting materials and supplies, and other gifts.

    Business Details

    Location of This Business
    3200 N Main St, Oshkosh, WI 54901-1227
    BBB File Opened:
    2/9/2010
    Years in Business:
    16
    Business Started:
    2/1/2008
    Business Started Locally:
    2/1/2008
    Business Incorporated:
    1/2/2008
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Duehring Enterprises LLC
    Business Management
    • Dean R. Duehring, Owner
    • Carrie Duehring, Owner
    Contact Information

    Principal

    • Dean R. Duehring, Owner

    Customer Contact

    • Dean R. Duehring, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/08/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I made a purchase 12/6 and noticed the shipping address was incorrect. Immediately, after making the purchase I contacted other company via e-mail several times stating the shipping address was incorrect and it was suppose to be my billing address. I did not receive an email until mid morning the next day. Pretty much stating there was nothing they could do and the order had already been shipped. They told me to try to go to the house it was being delivered to or contact the owner knowing I am in ******** and the incorrect place it was going was in ****************. I called again this morning 12/8 after I received an email stating the shipping label had been created through Amazon Logistics Deliveries. So my package had not been shipped yet and I thought there was a chance we could get the shipping address updated, but rep just continued to tell me there was nothing she could do. So I got off the phone again and tried to call Amazon but they told me I did not have the right department and since I didnt make the purchase through Amazon he couldnt help me. So I then called craft-e-corner back in hopes they could at the least provide me a contact for their 3rd party shipping. Rep stated everything was electronic and there was nothing she could do for me. The hassle and frustration caused by a product I paid for and probably will not be receiving due to a billing address not being updated, the horrible and rude customer service for something I was trying to get corrected and go above a beyond as a customer contacting their shipping parties. They should not be in business.I would like to make sure my package gets delivered to my correct address.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Eddie Q

    1 star

    12/19/2022

    This has been some of the worst customer service I have received as a customer. I place a $550 order on 12/12/2022 with a 3 business day shipping option. On 12/17/2022 I inquired about the order as I still have not received it. The business owner replied on 12/19/2022 stating "she would expected it to be received by EOD today" and yet, there has been no movement on the order since 12/13/2022. I told her the item hasn't moved and minutes later, she decided to refund my order without any explanation other than she believes the item is lost. As a result, I am now out of a gift, out of the possibility of getting the order before Christmas and out of the funds used since the refund will take approximately 3 business days. I then proceeded to call and ask for the supervisor and the same rude lady who replied to my emails, answered the phone and suggested there is nothing she can do and as per her sole policy, she refund when she assumed item to be lost. Not once did I receive an apology or sympathy, in fact, I was made feel worthless with my order by the lack of customer care or any urgency to solve the issue at hand. This lady gives small businesses a horrible name. It was the first and last order I place with this company. Completely horrible experience and even worse customer service!

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