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Phone: (715) 236-7424 Fax: (715) 236-7423 View Additional Phone Numbers 1800 Macauley Ave., Rice Lake, WI 54868
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This firm offers the sales and service of computers, networks Internet services, web hosting, custom applications, wireless services and e-mail services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for D C S Netlink include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dane A. Deutsch, CEO Ms. Kerrie Baures, COO
Computers - Networks Computers - Service & Repair Internet - Web Hosting Computers - Network Security
Alternate Business NamesDeutsch's, Inc.
Industry TipsLaptop Security
THIS LOCATION IS NOT BBB ACCREDITED
1800 Macauley Ave.
Rice Lake, WI 54868 (877) 327-6385 (715) 236-7424 Directions
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Additional Phone Numbers
- (877) 327-6385(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I am being charged for a computer anti virus that I have never ordered, I never want and I have never received software for. I received invoice # ****** dated 03/18/2016 for the amount of $*****. I called DCS Netlink in late March to find out what I was being billed for. I spoke to a gentleman that was not ***e and was not ******, and the man told me that the invoice was for an anti virus. I told the man that I have never ordered or wanted any anti virus and why was I being billed. The man told me that he would cancel the invoice. That same phone call, I spoke with ****** ****** about other invoices that I had serious questions with being paid in full. The anti virus that I am being billed for has no files that have ever been installed on my computer. I want the invoice #***** closed terminated now. I do not want Google Apps renewed in September, I do not want a website, I do not want a email account, I do not want any product or service and I do not want DCS Netlink to contact me again.
Desired Settlement: DCS Netlink to never contact us again.
As with all complaints, there are two sides to the story.
1st of all in regards to the SecureIT antivirus;
*** is totally inaccurate in saying she has never had the SecureIT on her machine, this was purchased May 12, 2009. We have invoices showing she has paid for SecureIT all years previous to 2016. The customer never called to cancel this service. Service has now been canceled and credit invoice has been issued. She had this antivirus software installed on her computer at ********* ******* previously before 2015. All previous invoices had been paid for this service since 2009.
Even though the SecureIT was her primary complaint to the BBB, we believe she is upset and lodged a complaint with BBB because her business (********* *******) was closed at some point last year, and they never notified us or let us know that they wanted the website discontinued....so we naturally continued to invoice them for 3 months of website hosting (billed quarterly in December of 2015 for 1st qtr 2016) subsequent to their business closing...and she did not want to pay those three months. This is when we were notified of business closing and cancel other services not related to *** ******* personal but ********* *******. Customer was past due on payment for web hosting for almost the full year of 2015 at $15 a month. We did preform website updates for this client throughout the year. Client paid for those services in December of 2015 and finished payment for service in April of 2016 for website updates and hosting that the client wanted.
We had suspended her Google Apps services (Jan 2016) as well as the other website hosting she had with us. This complaint was frivolous as we had already canceled her service the day that Michael (our engineer) had talked to her. If client would have called to cancel SecureIT is would have been taken care of. She felt that since they closed their business that they shouldn't have to pay for website hosting. We had also changed the website to be from "*******" to Landscaping only and changed the phone number for them too and left it up and running as we knew they were struggling at the point to help them out.
They currently have no more services with us and there is a Zero balance owed to us.
We served them well for many years, they had been a customer with us since 2008.
If you need additional information please let me know. I can certainly send documentation, but didn't see the need at this time as that is very time consuming to produce since 2008.
Please confirm receipt of response and provide an update on complaint.