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BBB Accredited Business since

Softwarejones.com

Phone: (608) 509-5295 8383 Greenway Blvd., Middleton, WI 53562 View Additional Email Addresses http://www.softwarejones.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers online sales of commonly used computer software.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Softwarejones.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Softwarejones.com include:

  • 12 complaint(s) filed against business

Factors that raised the rating for Softwarejones.com include:

  • Length of time business has been operating
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 11
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Softwarejones.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: December 15, 2011 Business started: 01/06/2011 in WI Business started locally: 01/06/2011 Business incorporated 01/06/2011 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Danielle Jones , Owner
Contact Information
Principal: Ms. Danielle Jones , Owner
Business Category

Computers Hardware, Software & Services Tax Software Other Computer Related Services (NAICS: 541519)

Products & Services

Softwarejones.com offers the following product(s): Adobe, Corel, McAfee, Microsoft, Quickbooks, Quicken, Sage/Peachtree, SAP Crystal Reports, Symantec, Trend Micro

Alternate Business Names
MNK Enterprises, LLC
Industry Tips
Internet Shopping Laptop Security

Customer Review Rating plus BBB Rating Summary

Softwarejones.com has received 3.26 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.