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BBB Accredited Business since

AT&T Wireless Logic

Additional Locations

Phone: (262) 250-0100 Fax: (262) 250-0110 View Additional Phone Numbers N96w18743 County Line Rd Stop H, Menomonee Falls, WI 53051 View Additional Email Addresses http://www.wireless-logic.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Mobile, Home and Business Solutions


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AT&T Wireless Logic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AT&T Wireless Logic include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

4 Customer Reviews on AT&T Wireless Logic
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: April 14, 1998 Business started: 06/15/2000 in WI Business started locally: 06/15/2000 Business incorporated 06/15/2000 in WI
Type of Entity

Corporation

Business Management
Mr. Keith Cheesman, Vice President of Operations/General Manager
Contact Information
Customer Contact: Mr. Keith Cheesman, Vice President of Operations/General Manager
Related Businesses
Green Streets LLC
Business Category

Cellular Telephone Service & Supplies Satellite Equipment & Supplies Cable TV, Internet & Telephone Installation Service Cell Phone & Tablet Equipment, Supplies & Repair Mobile Telephone Equipment & Supplies Mobile Telephone Service Internet Access Provider Internet Services Wireless Telecommunications Carriers (except Satellite) (NAICS: 517210)

Products & Services

AT&T Wireless Logic sells the following brand(s): Amazon, Apple, DirecTV, HTC, Kyocera, LG, Microsoft, Motorola, Nexus, Nokia, Samsung, U-Verse

AT&T Wireless Logic offers the following product(s): Accessories, Cell Phones, Digital Life, High Speed Internet, Rate Plans, Tablets

Refund and Exchange Policy

14 DAY WIRELESS EQUIPMENT RETURN POLICY: One exchange of a wireless device is allowed per wireless service activation or upgrade within 14 days from the date of purchase. GoPhone cards, pins, and direct replenishments are non-refundable. Wireless phones and equipment must be returned within 14 days for refund or exchange. The box must include the IMEI label and any other items originally packaged with the equipment. There is a $25 charge for each missing item. All phones and equipment must be maintained and in like-new condition; to be determined by Wireless Logic, Inc. Items which are factory certified carry a 6 month manufacturer warranty. Refunds and exchanges are only for equipment purchased from Wireless Logic. See a representative of Wireless Logic for further details. Products that were purchased at an AT&T Owned Retail store location will need to be returned to an AT&T Owned Retail location.

14 DAY SERVICE CANCELLATION POLICY: You may cancel service within 14 days of the activation date to avoid AT&T’s early termination fee. Activation fees will be refunded to customers who cancel their service within 3 days of initial activation. In the event a customer returns the device and cancels service within the applicable time-frame, all other charges will apply, but monthly service charges will be prorated and assessed based on the usage and number of days that the customer had service. Security deposits are not refunded in store and will be mailed to the address on file once the account has been closed. For further details, see the Return Policy on att.com/wireless.

CANCELLATION OF SERVICE - DAYS 15-181: Customer acknowledges that cancellation of service within 181 days from date of activation will result in a chargeback & collection of above listed equipment costs, less any amount paid for equipment. SIM cards cannot be re-used and therefore carry an additional charge of $20 each.

Alternate Business Names
Advanced Technologies Wireless Logic, Inc.
Additional Information

This company is an authorized agent of AT&T.


Customer Review Rating plus BBB Rating Summary

AT&T Wireless Logic has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.