BBB Accredited Business sinceAdditional Locations
Phone: (262) 250-0100 Fax: (262) 250-0110 View Additional Phone Numbers N96w18743 County Line Rd Stop H, Menomonee Falls, WI 53051 View Additional Email Addresses
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A BBB Accredited Business since
BBB has determined that AT&T Wireless Logic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AT&T Wireless Logic include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Keith Cheesman, Vice President of Operations/General Manager
Related BusinessesGreen Streets LLC
Cellular Telephone Service & Supplies Satellite Equipment & Supplies Cable TV, Internet & Telephone Installation Service Cell Phone & Tablet Equipment, Supplies & Repair Mobile Telephone Equipment & Supplies Mobile Telephone Service Internet Access Provider Internet Services Wireless Telecommunications Carriers (except Satellite) (NAICS: 517210)
Products & Services
AT&T Wireless Logic sells the following brand(s): Amazon, Apple, DirecTV, HTC, Kyocera, LG, Microsoft, Motorola, Nexus, Nokia, Samsung, U-Verse
AT&T Wireless Logic offers the following product(s): Accessories, Cell Phones, Digital Life, High Speed Internet, Rate Plans, Tablets
Refund and Exchange Policy
14 DAY WIRELESS EQUIPMENT RETURN POLICY: One exchange of a wireless device is allowed per wireless service activation or upgrade within 14 days from the date of purchase. GoPhone cards, pins, and direct replenishments are non-refundable. Wireless phones and equipment must be returned within 14 days for refund or exchange. The box must include the IMEI label and any other items originally packaged with the equipment. There is a $25 charge for each missing item. All phones and equipment must be maintained and in like-new condition; to be determined by Wireless Logic, Inc. Items which are factory certified carry a 6 month manufacturer warranty. Refunds and exchanges are only for equipment purchased from Wireless Logic. See a representative of Wireless Logic for further details. Products that were purchased at an AT&T Owned Retail store location will need to be returned to an AT&T Owned Retail location.
14 DAY SERVICE CANCELLATION POLICY: You may cancel service within 14 days of the activation date to avoid AT&T’s early termination fee. Activation fees will be refunded to customers who cancel their service within 3 days of initial activation. In the event a customer returns the device and cancels service within the applicable time-frame, all other charges will apply, but monthly service charges will be prorated and assessed based on the usage and number of days that the customer had service. Security deposits are not refunded in store and will be mailed to the address on file once the account has been closed. For further details, see the Return Policy on att.com/wireless.
CANCELLATION OF SERVICE - DAYS 15-181: Customer acknowledges that cancellation of service within 181 days from date of activation will result in a chargeback & collection of above listed equipment costs, less any amount paid for equipment. SIM cards cannot be re-used and therefore carry an additional charge of $20 each.
Alternate Business NamesAdvanced Technologies Wireless Logic, Inc.
This company is an authorized agent of AT&T.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview