Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Sound Window & Door, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sound Window & Door, Inc.

              700 S Renton Village Pl Ste 600 Renton, WA 98057-3235

              BBB Accredited Business

            • Sound Window & Door, Inc.

              210 E Montgomery Ave Spokane, WA 99207-2221

              BBB Accredited Business

            • Sound Window & Door, Inc.

              511 W Mcgregor Dr Boise, ID 83705-5224

              BBB Accredited Business

            • Central Ca Window & Door LLC

              2883 E Dorothy St Fresno, CA 93706

            Business ProfileSound Window & Door, Inc.

            Windows
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
             Renewal by Andersen of Spokane is an independently owned and operated retailer of Renewal By Anderson LLC which is headquartered in Cottage Grove, MN.
            See all additional business information

            Contact Information

            700 S Renton Village Pl Ste 600

            Renton, WA 98057-3235

            Get Directions
            Visit Website
            (206) 777-0960

            Business hours

            8:00 AM - 7:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 7:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.6/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/6/1998

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Sound Window & Door, Inc. offers window and door installation services.

            Products & Services

            Complete Residential window and door replacement.

            Business Details

            This is a multi-location business.

            Find a Location

            Sound Window & Door, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sound Window & Door, Inc.

                700 S Renton Village Pl Ste 600 Renton, WA 98057-3235

                BBB Accredited Business

              • Sound Window & Door, Inc.

                210 E Montgomery Ave Spokane, WA 99207-2221

                BBB Accredited Business

              • Sound Window & Door, Inc.

                511 W Mcgregor Dr Boise, ID 83705-5224

                BBB Accredited Business

              • Central Ca Window & Door LLC

                2883 E Dorothy St Fresno, CA 93706

              Headquarters
              700 S Renton Village Pl Ste 600, Renton, WA 98057-3235
              BBB File Opened:
              5/1/1998
              Years in Business:
              28
              Business Started:
              2/14/1996
              Business Incorporated:
              1/30/1997
              Accredited Since:
              5/6/1998
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              520
              Alternate Business Name
              • Renewal by Andersen of Spokane
              • Renewal by Andersen of Boise
              • Boise Window & Door LLC
              Hours of Operation

              Primary

              M:
              8:00 AM - 8:00 PM
              T:
              8:00 AM - 8:00 PM
              W:
              8:00 AM - 8:00 PM
              Th:
              8:00 AM - 8:00 PM
              F:
              8:00 AM - 7:00 PM
              Sa:
              9:00 AM - 5:00 PM
              Su:
              9:00 AM - 5:00 PM
              Business Management
              • Mr. Matt Gonzalez
              • Mr. Alex Gonzales, President
              • Mr. Corey Epley, Customer Relations Manager
              • Mrs. Kat Mariott, President/Co-Owner
              • Mr. Chadwick Bischoff, Marketing Manager
              • Ms. Mariana Landaburu, Marketing Assistant
              Contact Information

              Principal

              • Mr. Matt Gonzalez
              • Mr. Alex Gonzales, President
              • Mrs. Kat Mariott, President/Co-Owner

              Customer Contact

              • Mr. Alex Gonzales, President
              • Mr. Corey Epley, Customer Relations Manager
              • Mrs. Kat Mariott, President/Co-Owner
              Additional Contact Information

              Fax Numbers

              • (206) 624-5401
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/26/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              Approximately 8 years ago a Renewal by ******** sales person (woman) solicited me to try to sell windows. I told her I was not interested and asked her to remove me from all marketing lists. Over the past eight years I have been bombarded with mail, calls, etc. I have called them and written them several times trying to get off their lists. I as even told on a few occasions the person had taken me off and I was assured I would not get any more mail, yet I continue to be bombarded with marketing materials. Their sales people and marketing tactics are extremely aggressive.I want help to be removed and also would like the BBB to document their aggressive marketing strategies so when others complain, it will be noted. Someone needs to stop them.Thank you!
              Read More
              Read 10 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Josh S

              03/06/2023

              They sent a girl up and down every street in the town of **********, ***** to ask everyone for their business. She didn't know what storm windows were when I referenced my own. She acted like custom sized windows would be cheap to replace. I told her if I ever did replace my windows that I would use one of the 20 local people who do the same thing instead of getting someone from Spokane Valley to do it. They send someone once a year to knock on my door and see if I've changed my mind. They send letters and flyers once to twice a month, for years. I will never use them purely based on how annoying they are. I hope they go out of business some day so I stop hearing from them.

              Sound Window & Door, Inc. Response

              03/16/2023

              ************************, thank you for reaching out. My apologies that our interactions were not to your liking. From your message, it sounds like you are getting a lot of marketing from us whether it be print or our neighborhood team. If you would be so kind to contact me directly or privately through the BBB message board, I can have your name and address removed from all of the lists that we subscribe to so that you will not receive our marketing pieces or encounter our street team in the future. my contact is ********************* ************. Thank you again for bringing this to our attention. We completely understand your feedback about using a local company, but from a geographic area or Boise office is too far away to service the ************** area. Which is why our Spokane team services the area. I look forward to getting this resolved for you. Chat with you soon. *****
              Read 4 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.