BBB Accredited Business Profile

Mountain Mist

Mountain Mist

(253) 535-6447

Mountain Mist

78 years in business
PO Box 44427
Tacoma, WA 98448-0427
Fax Numbers
  • (253) 539-4831
Additional Phone Numbers
  • (800) 232-7332
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 03/08/1994
Business Started: 01/01/1939
Business Started Locally: 01/01/1939
Type of Entity
Business Management
  • Ms. Carly C Broadway, Customer Service Manager
  • Mr. Rick Richardson, Co-Owner
  • Mr. Neil Richardson, President
Business Category
  • Bottled Water
  • Coffee and Tea
  • Coffee Break Services and Supplies
  • Coffee Brewing
  • Water Purification Equipment
  • Wholesale Beverages

Products & Services
5 Gal Spring, 5 Gal Distilled, 3 Gal Spring, 1 Gal Spring , 1 Gal Dist, 2.5 Gal Spring, 2.5 Gal Dist, 1.0L F/C BL , 500ml F/C BL , Flat Bottom Cup , Paper Hot Cup, Lids-Hot Cups, Foam Hot Cup, Cone Cups, Stir Straws Q1M, Filters, Urn Filters, Spoons, Forks, Knives, Paper Towels, Muir Perfection 42/1.25, Summit Exposure 42/1.25, Sunrise Blend 42/1.25, Paradise Blend 42/1.5, Rainier Ascent 31/2oz, Rainier Ascent 12oz, Rainier Ascent-Bean-12oz, Rainier Ascent 5lbs Drip, Rainier Ascent 5lbs Bean, Muir Perfec-12oz, Decaf Muir 12oz, Summit Expos12oz, Sunrise Blnd-12oz, Paradise Bl-12oz, Sunrise-Bean12oz, Folgers 42ct, Folgers Classic Roast, Folgers Filter Pouch, Starbucks House, Starbucks Breakfast Blend, Muir Perfection-Decaf 42ct, Folgers Decaf 42/.9oz, Muir Perfection 5lbs Bean, House Blend-Decf, Summit Exp 5lb Bean, Sunrise Blend 5lbs Bean, Paradise Blend 5lbs Bean, Coffee Variety Pack, Summit Exp 5lb Drip, Muir Decaf 5lb Drip, Muir Perfection 5lbs Drip, Sunrise Blend 5lbs Drip, Paradise Blend 5lbs Drip, Cup of Coffee, Sugar -20oz, Sugar Packets, Creamer-12oz, Creamer Packets, Creamer-FrenchVanilla, Hazelnut Creamer, Sweet-N-Low, Equal Sweetener, Splenda, Liquid Creamer, Liquid French Vanilla, Liquid Irish Cream, Liquid Hazelnut, Half & Half , Nestle Cocoa, Nestle No Sug, Swiss Miss Cocoa, Swiss Miss No Sug, Motts Cider, Grindstone Cafe, Alpine Apple Cider , Lemon Lift Tea, Constant Comment, Raspberry Royal Tea, Variety Pack - 8 Tea, Earl Grey Tea, Green Tea, Lemon Green Tea, Green Tea Decaf, English Teatime, Cinnamon Apple Tea, Cranberry Apple Tea, Mint Medley Tea, Orange Spice Tea, I Love Lemon Tea, Lipton Tea-Box, Stash Chai Spice, Crystal Light Lemonade, Crystal Light Raspberry Ice, Lipton Cup A Soup Beef , Lipton Cup A Soup Chicken, Bottle Crates, Bottle Storage Rack, Cup Dispenser Kit, Airpot Decanter, Thermal Dispenser, Glass Pot, Decaf Glass Pot, Handpump, Cooler Clean Kit, Sanitation Fee, Crock Purchase, Crock Stand, Brown Gold Costa Rican, Brown Gold Ethiopian, Brown Gold Peruvian, Brown Gold Variety, Higgins & Burke Bergamia Grey, Higgins & Burke Lush Berry, Higgins & Burke Tame Dragon, Higgins & Burke Variety, Marley Coffee Get Up Stand Up, Marley Coffee Lively Up, Marley Coffee One Love, Marley Coffee Variety, Martinson Caramel Creme, Martinson Columbian Decaf, Martinson Dark Roast, Martinson Donut Shop, Martinson Flavored Variety, Martinson Hazelnut Creme, Martinson Hot Cocoa, Martinson Kona Blend, Martinson Vanilla Velvet, Martinson Variety, Martinson Vanilla Cappuccino, Martinson Wild Cherry DarkChocolate Cocoa
Alternate Business Names
  • Richardson Bottling Company, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
Refund & Exchange Policy: 
We employs a 'no refund policy' on any unused 5-gallon and/or 3-gallon bottles returned; bottles are capped for immediate usage not sealed for storage. These bottles are considered a food item, once delivered they are not eligible for redistribution and must be emptied prior to boarding our trucks for consumer protection.

Water Dispenser and/or coffee brewers are rental item(s) only and are not available for purchase.  Rental is charged monthly and does not imply ownership of unit(s).  Vendor provides routine maintenance on all Mountain Mist rental property on an as requested basis. Customer accepts responsibility for lost, damaged, stolen or unreturned rental items assigned to account(s). Agreement requires no minimum duration of service; customer may cancel at any time with prior notice.  Dispenser rental charges will apply on all rental property until removed from premises.  Security deposits will be refunded on items returned in like condition and charges may apply for rental item(s) returned in unacceptable condition for reuse and/or requiring repair(s).

BBB Accreditation

BBB Accredited Since 03/01/1999

BBB has determined that Mountain Mist meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. 1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. 1. Fulfill contracts signed and agreements reached.
  3. 3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. 4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. 5. In its relationship with BBB:
    1. 1. meet all applicable standards within this Code of Business Practices
    2. 2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. 3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. 4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. 1. Follow federal, state/provincial and local advertising laws.
  2. 2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. 3. Adhere to applicable BBB industry codes of advertising.
  4. 4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. 5. Use the BBB name and logos in accordance with BBB policy.
  6. 6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. 1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. 2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. 1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. 2. Clearly disclose to customers:
    1. 1. direct and effective means to contact the business
    2. 2. terms of any written contract
    3. 3. any guarantees or warranties accompanying a product
    4. 4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. 5. the business' return/refund policy
    6. 6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. 7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. 3. If selling products or providing services on Web sites or via other electronic means:
    1. 1. provide any required product labeling information
    2. 2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. 3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. 4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. 1. Fulfill contracts signed and agreements reached.
  2. 2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. 1. Promptly respond to all complaints forwarded by BBB by:
    1. 1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. 2. Providing BBB with a response that BBB determines:
      1. 1. is professional,
      2. 2. addresses all of the issues raised by the complainant,
      3. 3. includes appropriate evidence and documents supporting the business' position, and
      4. 4. explains why any relief sought by the complainant cannot or should not be granted.
  2. 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. 3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. 1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. 1. what information they collect,
    2. 2. with whom it is shared,
    3. 3. how it can be corrected,
    4. 4. how it is secured,
    5. 5. how policy changes will be communicated, and;
    6. 6. how to address concerns over misuse of personal data.
  2. 2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. 3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. 1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Mountain Mist

Mountain Mist


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