This Business Is Not BBB Accredited

Lotus Travel

Lotus Travel

(425) 533-0575

Lotus Travel

21 years in business
5990 158th Ave SE
Bellevue, WA 98006-5325
Fax Numbers
  • (425) 484-2133
Additional Phone Numbers
  • (800) 956-8873
  • (425) 679-5598
  • (425) 223-4641
Additional Email Addresses
BBB File Opened: 02/14/2000
Business Started: 10/13/1995
Business Started Locally: 10/13/1995
Business Incorporated: 10/13/1995 in WA
Type of Entity
Business Management
  • Mr. Louie Yi, President
  • Iris Culp, Heritage Tours Program Director
  • Ms. Lea Xu, Manager
Business Category
  • Travel Agencies & Bureaus
Products & Services
Customized itinerary and touring services; visa application assistance; travel insurance; cell phone rental; and free webinars to prepare families for travel.
Service Area
United States and Canada
Alternate Business Names
  • Lotus Travel Inc
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
Passengers who cancel their tour reservations for any reason whatsoever are subject to the following cancellation penalties according to the following schedule:

Days Before Departure Fee

30 days or more $200 per person

29-16 days 10% of tour cost

15-8 days 25% of tour cost

7-2 days 50% of tour cost

Cancel within 48 hrs 100% of tour cost

No refunds could be made for any unused portions of the tour due to cancellations and/or changes made by the participants when the tour is in progress. All refund claims must be submitted in writing through the agency from which the tour was purchased within 30 days of the tour termination. Voluntary non-usage of hotel accommodations, tour features and services are non-refundable and/or not exchangeable for other preferable substituting arrangements. No refunds can be made for changes to hotels and other services made at the discretion of passengers en route. Travel agency service fees, travel insurance, shipping and handling charges, travel visa courier service fees are also non-refundable. Travelers who are eligible for refunds should allow at least four to six weeks for refund processing procedures (noted that airline ticket refunds may have a longer lead time).



This company offers travel services to China, Vietnam and Cambodia for adoption and heritage travel.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Lotus Travel


Lotus Travel

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