BBB Accredited Business Profile

Expedia Inc

Expedia Inc

(425) 564-7200

Expedia Inc

17 years in business
333 108th Ave NE Ste 300
Bellevue, WA 98004-5736
Fax Numbers
  • (702) 944-6481
Additional Website Addresses
BBB File Opened: 10/01/2000
Business Started: 11/10/1999
Business Incorporated: 08/23/1999 in WA
Type of Entity
Business Management
  • Ms. Ash Gunderson, Sr Director, Customer Exp
  • Ashley Bole, Member
  • Dara Khosrowshahi, President and Chief Executive Officer
  • John Morrey, Vice President
  • Adrian Rozic, Supervisor
Business Category
  • Travel Agencies & Bureaus
  • NAICS: Travel Agencies

Additional Information
  • BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Expedia Inc.
Products & Services
Flight, Hotel and Car Reservations. Packages, Expedia Websites, Apps and Mobile web help you find the best of what travel suppliers have to offer at the best rates.
Service Area
This business serves Nationwide.
Alternate Business Names
  • Expedia Travel
  • Expedia Local Expert
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
While Expedia does not charge a change or cancel fee, our suppliers including airlines, hotel, car rental and activities partners may. Please refer to the terms and conditions of your specific itinerary for more information.
BBB accredited business


Pattern of Complaint

On April 19, 2012, BBB recognized a pattern of complaints from consumers alleging advertising, billing and refund issues as well as customer service concerns. Consumers allege when booking hotels online through Expedia Inc's Web site, there is a discrepancy between what they receive at check-in versus what was advertised online. Consumers also claim if there is an issue with airline travel arrangements that requires a request for refund, they exp... Read More


This company offers a service travel site.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
The business is in the process of responding to previously closed complaints.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Expedia Inc

Expedia Inc


Customer Review Rating: