Business ProfileforWashington Tax Services

I am writing to file a formal complaint against Washington Tax Services. In March of 2021, I hired Washington Tax to help me with some back tax issues. *************************** of Washington Tax sent me an email with the following:1 Post POAs with IRS and State.2 Stop collections.3 Print all reported income.4 Send you a tax prep organizer for write offs.5 Prepare 2015-2020 IRS and State tax returns.6 After all filed we will prepare a financials statement on you.7 Determine the best route to take with BOTH IRS and State 8 Draw up the Best Case Resolution paperwork for both IRS and State.Flat Fee for all of this is only. $6750 I sent them $6750 and also gave them the power of attorney and uploaded the requested documentation. They wanted all the money before they would start working on my file. This was a red flag for me. I kept calling and asking for a receipt and they never sent one. I kept getting bills delinquent notices from the **** When I got a tax notice, I would call and email the notice to them. In 2022 in revoke the power of attorney and asked for a refund. They offered to refund $2050 and in a recent request they are only offering to refund **** out of $6750.Despite their assurances and my substantial financial investment, Washington Tax Services failed to resolve the tax issues that I hired them for. This has not only caused me significant stress but also financial hardships. I have attempted to communicate with Washington Tax Services regarding my dissatisfaction and my request for a refund, but my efforts have been met with run arounds. Therefore, I am formally requesting your assistance in mediating this matter and advocating for a refund of the $6,750 I paid to Washington Tax Services. I believe that I am *********** this refund based on the failure of their services to meet the promised outcomes. Washington Tax Services take advantage of individuals who are in desperate situations. This unscrupulous behavior adds an extra level of stress.