9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Hu P
1 star01/31/2024
Bought a snowboard binding whose buckle broke the first day of use, Evo refused to refund in original payment method but a gift card. However they kept the tax i paid and said tax is not refund for warranty claim. Evo customer service is falling down
Evo Response
02/08/2024
When a item fails it's extremely disappointing. We like to work with the manufacture to get replacement parts whenever possible. In this case our customer was not interested in waiting for that option so we offered issuing a gift card which was accepted without complaint. We're sorry to now learn that this was a disappointment.
The over sight on sales tax was definitely a mistake on our end, which we have now corrected by adding that balance to the gift card. We are happy to see that this gift card has been used toward a new purchase. If there is anything more we can do, please don't hesitate to reach out.
Review from Tom K
2 stars01/17/2024
Their B&B store is good, but their online store is pesky. They lure you into subscribing to their website with a 15% off first order ad. What they don't tell you, except tucked away on a separate page is that it only works on full priced items. They need to be honest and upfront about this instead of intentionally omitting it to trick customers. What's worse, they spam you like no other once they get their hands on your email. In less than 24 hours since I placed my first order, I've been bombarded by 4 spam emails! Unsubscribe doesn't do anything. I contacted them and insisted that they manually removed my email. They said they did so and that I would not receive any more spam. A few hours later, I was hit by another spam email from them. This makes me not want to do any business with this company altogether.Evo Response
02/08/2024
We sincerely apologize for the unwanted emails. We do offer an unsubscribe link with each, and those requests are honored. The process does often take up to 24 hours to update all systems. Those details should have been explained when you contacted our team, but could have been missed.
If there is anything more we can do to help, please don't hesitate to reach out to us. Thank you!
Review from Rhetta m
1 star12/21/2022
Horrible company - absolutely dont buy from EVO Sporting. I ordered item 12/2/22, they took funds from account 12/9/22 and then I made a series of calls asking where is my order. I called 4 times, lied to 4 times saying items being shipped *** overnight. ALL LIES. This is a company that takes your money, uses it for whatever, and never ships your order. They dont email you and you cant get through to management. Lies, lies, lies when you call them direct. Still trying to get my refund for missing order which was never shipped out at all. !!!! WARNING !!!! deceitful practices.Evo Response
02/08/2024
We encountered some pretty substantial issues with our warehouse inventory management software in late 2022. As a result, many orders were delayed and in some cases they had to be canceled as a result. All unshipped orders were refunded in full. Apologies and discounts toward a future purchase were also issued.
We learned some valuable lessons through that event and are pleased to have been able to successfully move forward.
Review from Craig E
1 star12/17/2022
Three weeks since order, multiple requests for updates - auto response saying they are busy. Well I'm sorry business is good! You took my order and payment, fulfill my order. If you're not capable of doing so, then don't take the money. GREED!Evo Response
02/08/2024
We encountered some pretty substantial issues with our warehouse inventory management software in late 2022. As a result, many orders were delayed. The confusion our customers faced caused a rush of contacts that our team was unable to keep up with. It was a very unfortunate set of circumstances.
We greatly appreciated your patience. It appears the order in question was eventually shipped and we are please to see you have remained an evo customer. Please let us know if we can help further.
Review from Jose R
1 star03/01/2022
I have been dealing with a return that shows it was delivered to their warehouse on January 13. I called and asked how the refund process works and when I will receive it and they said they were very short-staffed and that **** packages a day being returned and inspected and issued refunds so to the patient. I was patient for over 4 weeks and I contacted the 24th regarding the issue and wanted to hear an update since it was taking so long and i received this email word for word, " I regret to inform you that we are not able to process a refund for you at this time, as your items have not arrived back to us, even though the tracking shows they did. If you wish to dispute this with your bank, you may do so, but otherwise, you will need to wait until all of the items have been received at Evo before we can process anything." This is so unfair becasue i had initialyl had purchased these items for this year's snow season but something hapend with my pet and i had to return the items expecting my refund to be processed. I need my refund asap and wish i was treated better as a customer who has purchased from ********************** multiple times.Evo Response
03/03/2022
At first glance we noticed this return showed 'delivered' and we are backed up with heavy volume and limited staff. We asked for patience. As the request for a refund continued we looked closer and found some concerning details. First, this return is for a variety of large items, including a snowboard, which required two boxes to be delivered. Yet only one return shipping label was used. Second, we supplied a return label to return the items to ******, ** but package (1Z8686999097423466) was delivered to ******, **. We attempted to get some basic details with regard to how and where the package was returned, but those details were not provided while other inconsistencies surfaced. Unfortunately return fraud has become a more regular occurrence. In order to protect both evo and the card holder, we have suggested that we allow the package investigation with *** be completed. If that option is not satisfactory, the cardholder may dispute the charge with their bank. We sincerely apologize for the inconvenience.Review from C. S.
1 star01/31/2022
I returned an item and it was acknowledged on Jan 4. Called 2 weeks later to find out why I have not received credit to my AMEX and was told they were still processing returns that came in on Dec 22. It is now Jan 31 and still no credit. This is just unacceptable business practice. This is my first and last experience with EVO. My next call is to AMEX to dispute this charge and make them aware of this retail experience as well. This company's a bit too laid back when it comes to be accountable.Evo Response
02/02/2022
We sincerely apologize for this experience. Staffing challenges have definitely contributed to some much longer processing times than we anticipated. We're working diligently to make up ground. I looked into it, and your return was refunded on 1/31. Please let us know if there is anything more I can do. Again we are very sorry for the delay.Customer Response
02/02/2022
Thank you for your response and processing my refund the day I decided to comment to BBB and AMEX.Review from Shawn Y
1 star12/12/2021
Very slow shipping. Took 25 calendar days to ship out item. Mean and rude customer support **** not helpful to customer.Evo Response
12/14/2021
We sincerely apologize for the extra processing time following the Black Friday / Cyber Monday sales event. Your order did take 10 calendar days to ship out, which is longer than normal however we expect your order to be delivered 4 days earlier than the estimated delivery date provided for the shipping service you selected at checkout.We pride ourselves on our customer service and we are disappointed to here you did not have a good experience. Please feel free to reach out to me directly if we can do anything more for you. Thank you. ***************************** - [email protected] Manager, evo *************Review from Nick M
5 stars11/03/2021
evo is hands down the best go-to source for anything ski, snowboard, bike, wake, skate and surf related. Expert staff and only the best products are available at evo. I've purchased from evo countless times - both online at evo.com and in-store, never once had any issues. Highly recommened.Review from Samuel E
2 stars10/05/2021
If you're in ****** and buy more than 1 item I wouldn't recommend. Bought my first snowboard, bindings, and goggles which were shipped in 2 seperate orders which means..... double customs. I was fine with paying customs but I didn't expect to pay it twice for just one order. So now $130 shipping became $180. ****** learned, buy locally. Will not be using this service again and would recommend all *********/ non-Americans not to use this company either. Can't even return it because I'll have to pay shipping on that too.
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