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      Country
          Country

          Find a Location

          Rich's For The Home has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Rich's For The Home

              16504 Highway 99 Lynnwood, WA 98037-9501

              BBB Accredited Business
            • Rich's For The Home

              17750 W Valley Hwy Tukwila, WA 98188-5507

              BBB Accredited Business
            • Rich's For The Home

              14404 NE 20th St Bellevue, WA 98007-3751

              BBB Accredited Business
            • Rich's For The Home

              6626 Tacoma Mall Blvd Tacoma, WA 98409-9002

              BBB Accredited Business
            • Rich's For The Home

              9445 Silverdale Way NW Silverdale, WA 98383-8521

              BBB Accredited Business

            Business ProfileforRich's For The Home

            Hot Tub Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.44/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/1/2001

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Rich's For The Home offers woodstoves, spas and patio grills.

            Products & Services

            Woodstove, Patio Grill

            Business Details

            This is a multi-location business.

            Find a Location

            Rich's For The Home has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Rich's For The Home

                16504 Highway 99 Lynnwood, WA 98037-9501

                BBB Accredited Business
              • Rich's For The Home

                17750 W Valley Hwy Tukwila, WA 98188-5507

                BBB Accredited Business
              • Rich's For The Home

                14404 NE 20th St Bellevue, WA 98007-3751

                BBB Accredited Business
              • Rich's For The Home

                6626 Tacoma Mall Blvd Tacoma, WA 98409-9002

                BBB Accredited Business
              • Rich's For The Home

                9445 Silverdale Way NW Silverdale, WA 98383-8521

                BBB Accredited Business
              BBB File Opened:
              1/1/1980
              Years in Business:
              44
              Business Started:
              12/1/1979
              Business Incorporated:
              11/1/1980
              Accredited Since:
              7/1/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              60
              Alternate Business Name
              • Woodstoves Etc Inc
              Hours of Operation

              Primary

              M:
              10:00 AM - 6:00 PM
              T:
              10:00 AM - 6:00 PM
              W:
              10:00 AM - 6:00 PM
              Th:
              10:00 AM - 6:00 PM
              F:
              10:00 AM - 6:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              12:00 PM - 5:00 PM
              Business Management
              • Mr. Jon Chapman, CEO
              • Mr. Larry Chapman, President
              Contact Information

              Principal

              • Mr. Jon Chapman, CEO

              Customer Contact

              • Mr. Jon Chapman, CEO
              Additional Contact Information

              Fax Numbers

              • (425) 742-2310
                Primary Fax
              • (253) 284-3750
                Other Fax

              Phone Numbers

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/21/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Sept 22 2022 I purchased a hot tub from *********************** $37,749.91. I informed **** that I knew nothing about the care of hot tubs, and he assured me that he would be there every step of the way to guide me. Oct 19 **** and **** the owner of ******** Electric came to my house for a site inspect. Everything looked hopeful. I did the site prep and had everything ready to put the Spa down on 1 ton of 1-1/2 clean rock, The spa was to be delivered on **** 2022.Two weeks before the spa was to be delivered a man came to my house stating that he was there to arrange for a crane. I asked him who sent him and I was never told about a crane, I called **** and he said that they decided a crane was needed to deliver the spa $3775.00. I paid ***** his manager the $$$. I called **** 12-5-2022 to ask him about the delivery after ****** from dispatch called to let me know that the spa was to be delivered ****-2022 in 5 feet of snow and ice.He said he would check on that. Well I cleared the 100ft driveway and let ****** know it was clear and ready. ****-2022 the spa crane and electricians showed up....But not 1 person from Rich's to show me what to do. Bill the tech showed up ***** and didn't know what to do and dumped a bottle of iron in the tub, so the next time I got in My body was burned from the chemical for over 2 weeks. I called ***** the manager on 12-31-2022 to ask for someone to please come out to show me how this spa works. I had no brochure, no manual, no salesman and no clue to run this spa. ***** came out on 1-4-2023 and poured chemicals in and said it was hit and miss and brought me the brochure for the 50 jet tub not the 65 jet tub. The sent out a tech ***** to show the salesman and I how to work the tub and ***** and ****** filmed it for me. I didn't receive the 45 minute film for 3 months. In the meantime a few of the diverters blew off the Spa and one was melted. 102 sent emails 107 emails sent to me and 93 phone calls and the tub still stands broken 2 seats usable
              Read More

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Frank N

              1 star

              11/30/2023

              We purchased a Fireplace 3 months ago from Rich's in ********. Since 3 months ago they have done such poor communication as when we will get our Fireplace, we had to keep following up. At the time of purchase I asked them to do a site check before sending their installers and they said there is no need. Today after 3 months of waiting fireplace finally arrived and wouldn't you know it the installers say you need to pay $1,100 to install it because of piping distance. This was a terrible surprise! On top of that we asked if the $1,100 includes the permitting process and they said NO! we should have done it ourselves , HOW WOULD I HAVE KNOW IF THE STORE DID NOT TELL ME AT THE **** OF PURCHASE. Finally they opened the box to install the Fireplace and it is damaged and it has to go pack. All the waiting, additional surprised costs and still we don't have a Fireplace

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