13 years in business12303 NE 56th St
Vancouver, WA 98682-6476
- (360) 546-1454
Additional Phone Numbers
- (360) 576-7188
- (800) 314-6390
Additional Email Addresses
Find a Location
BBB File Opened: 10/12/2005
Business Started: 06/01/2004
Business Started Locally: 06/01/2004
Business Incorporated: 06/28/2004 in WA
Type of EntityCorporation
- Mr. Ryan Moor, President
- Mr. Brandon Schmunk, Sales and Support Director
- Screen Printing Equipment
- Screen Printing
- Craft Supplies
- Embroidery Supplies
Products & ServicesInk , Chemicals, Equipment, Software, Mesh, Film, Screens
Licensing, Bonding or RegistrationThis business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
Refund & Exchange Policy:Order Inspection Policy:
Due to the nature of thescreen printing business, we realize that many times our customers arerelying on our products and shipments to produce time sensitiveorders. The Ryonet shipping department has a + 98% shipment accuracyrating, but from time to time something may be missed or the wrong itemmay be in an order. We ALWAYS rectify these problems immediately andre-ship the correct product via UPS Ground or USPS Priority Mail. Ourstrategically placed distribution centers can reach anywhere in theUS in 2-3 business days using these methods of shipment. If an expeditedshipping method was selected on the original order, then anexpedited shipment method will be used to rectify the order.
CUSTOMERSMUST INSPECT THEIR PACKAGE WITHIN 48 HOURS OF RECEIPT OF THEIR ORDER.This will help ensure that you receive your product quickly and helpavoid last minute rush situations. If an order is not inspectedwithin the given time restraints then we will still rectify the problemup to 30 days after the receipt of the order by re-shipping theitems via ground service. All claims made after 30 days of the receiptof order will be handled on a case-by-case basis at the discretionof Ryonet. As always, we want to ensure that our customers aresatisfied. For questions pertaining to shipping or transit timesplease send an inquiry to our Support Team.
If your product was damaged during shipping please call: 1-800-314-6390 or send an inquiry to our Support Team. ScreenPrinting.com and Ryonet offer a 30 Day Limited Return Policy.This return policy applies to all of our products and equipment unlessotherwise specified on a particular product or piece of equipment.(All returns must be authorized.)
Items that cannot be returned:
* Software/ Artwork, DVDs (any disc content) and Downloadable Content.
* Inkjet Printers
* Custom Pantone Matches
* Custom Equipment Configurations
Returns are only accepted if a product has not been used, UNLESSauthorized by a customer service representative. Return shipping chargesare the responsibility of the customer. However, return shippingcharges are not the responsibility of the customer if the item beingreturned was damaged in transit, received in error or the incorrectitem was shipped. Original shipping charges will not berefunded/credited. Customer must contact Ryonet within 30 days ofreceiving a product if they desire to return it for a refund. Allreturns made after 30 days of receiving a product are ONLY eligible forin store credit. (All returns are subject to restocking fees.)
Due to processing, receiving and credit card fees a standard 5% restocking fee will be applied to all returns*
*Dependingon the item, whether it has been used, the condition in which it isreceived, when the item was purchased, etc. this restocking fee issubject to increase. Restocking fees for all equipment, kits andpackages begin at 10% and are subject to increase dependent on the item,whether it has been used, the condition in which it is received,when the item was purchased, etc.
Need to request a return?
Please call or email us within 30 days of receiving your order:
* Phone: 800-314-6390
* Please send an inquiry to our Support Team
Please have the following information available:
* Name and address that the order was placed under.
* Your invoice or original order number.
* Reason for which you are requesting to return.
* Refund, Replacement or Exchange
Once this information is received we will issue you a returnauthorization number. This information will be emailed to you along withthe address to send your items back to. If you do not receive ouremail within 2 business days, please check your junk mail folder andnotify us immediately. Once the return has been authorized, you willhave 30 days to send back the return. If the return is not receivedwithin 30 days, you will need to go through the authorizationprocess again.
Package your return carefully with your RMA#written on the outside of the box or visible on your return shippinglabel. We are not responsible for any damages that may occur whenyour return is in transit back to our location. Additional restockingfees may apply if damage occurs.
If you have ordered a product (such as a screen printing kit) andstart using it only to find out that it isn't for you, what do you do?First, please contact us if you have any questions that we couldanswer. Also, be sure to let us know the condition of the product.
Another option for you is to sell it on Ebay or Craigslist.org.Screen printing products and equipment (especially packages) sell greaton Ebay. If your package has been used and you would like to returnit, placing an auction on Ebay is probably the best way to recoup yourinvestment. By selling on Ebay, you can get over the fair marketvalue for your product, you won't be charged a restocking fee, and theperson buying it from you will pay for shipping-not you. If you needhelp doing this, please contact us and we would be happy to help you.Our goal is to ensure that all our customers are happy, you will notbe disappointed!
This company offers screen printing supplies, equipment and education.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.