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          BlueCosmo Satellite Communications has 1 locations, listed below.

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            Business ProfileforBlueCosmo Satellite Communications

            Satellite Communication

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            BlueCosmo Satellite Communications offers global satellite phone sales, rental, and repair as well as satellite communications equipment services.

            Products & Services

            Iridium, Inmarsat IsatPhone, Inmarsat BGAN, Inmarsat FleetBroadband, Inmarsat Fleet One, Globalstar, SPOT & VSAT

            Business Details

            BBB File Opened:
            4/26/2006
            Years in Business:
            20
            Business Started:
            5/1/2003
            Business Incorporated:
            3/5/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • BlueCosmo Communications
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Jonathan Saad, President
            Contact Information

            Principal

            • Mr. Jonathan Saad, President

            Customer Contact

            • Mr. Jonathan Saad, President
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/21/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I purchased all of my equipment (Iridium Go), accessories and prepaid from this company. It did not work at first and required technical assistance to get operational. The phone is for emergency use. Before any long trip I take I take it out and inspect everything and test it. During my recent pre-trip test the Iridium Go app on my phone would no longer communicate with the Iridium Go device and produced login errors. I reset the device multiple times, changed the wifi channel, uninstalled and reinstalled the app. I even attempted to use a different smart phone with the app. Same problem every time, the login attempt would fail. I have called for technical assistance multiple times. The 'technical assistance' is little more than an unskilled person with a queue card they are reading from. The second call resulted in me reinstalling the firmware on the device after discovering how to do it. The technical support rep at BlueCosmos had no idea how to do it. This did NOT fix the issue. Same problem. I can't login with the default credentials. Bluecosmos used to have very skilled technical assistance, but they have apparently now outsourced this service to highly unskilled individuals. I have an $825 prepaid card for this device that is now worthless because the device can NOT be used with any smart phone. And calling Iridium results in being told that the issue is with BlueCosmos, the provider of the service, and who I purchased the Iridium Go from.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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