Business ProfileforKitsap RV LLC

I bought a brand new 2022 Forest River ************************** from Kitsap RV, had it in my possession for 2&1/2 months, since the day I brought it home, it had 6 different water leaks, which finally ended up with electrical explosions with fire & smoke coming out of entertainment area & the breaker box never tripped, which I could have died in if I hadnt completely turned off breakers & unplugged trailer after hearing crackling sounds in all the walls. From the electrical explosions it blew out all things plugged in, the fireplace, dryer, space heater, clock & even the furnace. They sent mobile repair men out to try to fix all issues a few times, but to no luck in fixing, nor did repair men sent even have an electrical license. Along with these issues, there were several other issues like they broke sofa & cut brake wire, ************* were loose, curtain rod broke, etc. I finally had to bring my trailer to them, which they have had my trailer 4 months ********* still not fixed, nor did they submit all issues on warranty or even put water through it to see if leaks were still there, but they winterized it instead?? I had hired a lemon law lawyer to see if this qualifies for a lemon, but with kitsap not submitting all issues wrong with trailer, they wouldnt consider it a lemon. I told them I dont want trailer back as I no longer felt safe nor did I feel they knew what they were doing to even fix it correctly. I have caught them in several lies about the repairs as well. I spent $84k on it originally & they are buying it back for $40k, this is less than half of what I paid. It makes me sick how they can even still be in business treating customers in this manner, no integrity whatsoever:(

Kitsap RV is disheartened to hear this review from *****. We have taken extraordinary steps with ***** and the manufacturer Forest River to help facilitate the manufacturer's warranty process. While there were several warranty items noted, the list of items for the dealership to check grew each time the service department spoke with *****. After several back and forth interactions over time with both ***** and ************* ********** decided to have the entire unit inspected front to back and top to bottom to ensure that no other items would be added to extend the time the ** was here at Kitsap RV. In the end, it was determined that not using a water pressure regulator while connected to city water caused the water issues. To help *****, Kitsap RV stored the unit on our lot while she waited for the parts to ship from the manufacture. This is not our normal operation, but we made accommodations for *****.As part of this process, ***** asked for a bid to buy the unit back from her. Just as in cars and other dealerships, once something is used we can no longer sell it as new and it looses significant value. The manufacturers warranty is not transferrable to the next owner as well.All these factors influenced our decision to help ***** out of her decision to live in an **.If ***** would like to discuss any issues further, please reach out to the dealership at ************