Customer ReviewsforNRB Property Management LLC

Submitted application for myself and then was pushed to submit application for my spouse just to find out less than 24 hours later that there is already an approved application. Seems like they just wanted to get $100 out of me and we never stood a chance at getting approved.

I am very sorry to see your review of our office. All licensed property management companies are required, by law, to use a third party company for all tenant screening. What this means is that we get, absolutely, zero benefit from the screenings of potential tenants. So, the last thing we are going to do is have any motivation to take advantage of any one person, or a family. The rental market is, incredibly, volatile and people are submitting applications constantly. When a third party company is processing those applications it is impossible to know where it is in the process, until we receive the completed reports. I am very sorry that this did not work out for you, but they are doing everything possible to get families into homes as quickly as possible. In the end, the owner always has the final word. We can only hope that you find the home that you are looking for. Homes are going lightning quick, so I hope that you find an even better home than what you were looking for previously. Thanks so much. *****

I can confidently say I do not recommend signing a lease with NRB under any circumstances.Any positive reviews you see about this company are most likely from property owners, who have the only interests that NRB protects besides their own. As a tenant, I have never seen or experienced such an incompetent and predatory business.My partner and I moved into an apartment in Tacoma managed by NRB in August of 2016. While living there, there were multiple cases of firearm discharges in the neighborhood, packages stolen off our porch, and there was even a night in which an inebriated couple attempted to vandalize and linger on the porch -- blocking off the one and only entrance/exit to our unit.When my employer gave me the opportunity to change locations to another city, I happily took it. I wanted to put myself and my partner in a safer living situation, and the very moment I learned this was a possibility, I informed NRB, who said I would either need break the lease or find someone to take over the lease. Over the next 3 months, we found candidates-- my cousin and his friend-- who NRB then denied. Out of options, we had to move and "break the lease".This is where it got really bad. Their (very illegal, per RCW 59.18.285) lease break clause claims they have a right to "forfeit the deposit" meaning that NO PORTION of the deposit was applied to rent or mitigating damages. They pocketed it all.Additionally, they charged a $500 lease break fee, exorbitant "damage" charges (including removal of a sliding door lock that had obviously been there since at least the 80's), and three months back rent. This company whose only job is to rent property failed to find a suitable tenant for over 3 months. On top of providing us no updates on their search for a new tenant, they also charged us late fees.Ultimately it cost us $5,172.48 to NOT live there. The remaining amount on the lease was $3,800.In summary, do not do business with NRB under any circumstances.

My original reply, from before the pandemic, still rings pretty clear for your exact situation. *** made the choice to break the lease, and you were charged fees clearly laid out in said lease. The judge told you that even if you had been within the statute of limitations that you would have lost your claim. *** had already made many payments towards your balance, then you wanted to go to court after all that? *** know exactly what the penalties are in the lease, better than anyone, at this point. Yes, please always read your contracts and abide by all terms, when you sign them. When you break a contract, the penalties will be assessed. Best of luck for the future.********,I am very sorry to see your review, sir. *** described everything involved in a lease break pretty clearly to be honest with you. My staff is required to follow the signed lease, and we hold tenants accountable to it. Owners do expect a signed contract to be followed as well, so we were forced to do exactly that. There isn't a single employee in my office, nor myself, that have anything against you. The terms of the lease are very finite, and owners that we represent expect those terms to be enforced. It is, truly, the last thing we would ever want to do to anyone. I am sorry that you feel this way towards NRB, but we do not pocket anything from move outs. ***r deposit became forfeit when the lease was indeed broken. Being a business owner for many years, I would certainly always encourage the reading of all the print of a lease. Everyone is signing a contract, and owners expect those contracts to be fulfilled, and if not, penalties assessed. Every management company has this exact verbiage in any lease, so I would always recommend reading those in detail. I am sorry to see your situation, but I wanted to try and help explain the other side of things. We didn't want to harm you in any way. The business side of renting "forced our hand", and there really isn't a way around that. I really hope that your family is doing well in any new rental you have found. I just wanted to let you know that there was nothing personal in the way your move out was handled. It was done "by the book", and I am sorry to see that you are having to pay the consequences of breaking your lease. I hope your ***************************************************************** the future.*********************** Designated Broker/Owner

My claim was denied because of obscure statute of limitations around deposit ownership under *** 4.16.080 (2). I waited too long to file my claim, period. The judge did not state that "had been within the statute of limitations that (I) would have lost (my) claim". I will also add that in court and on public record before the judge, *********************** stated he would be willing to waive the remaining balance they claimed I owed ($600). Then, unsurpringly, I recently received a new email from ******* at NRB insisting that the $600 is still owed. I mentioned ******* public statement, she responded 10+ days later (after I sent an additional followu-p email), still insisting we pay it.So, did ***** say he would wave the balance just to appear amenable to the Judge (with no intention of honoring his word)? I will let you decide.Since ***** clearly has time to engage and respond, I also would pose a question to *****-- where do "forfeit" deposits go? Did you donate all $1200 to charity?***** also stated that every management company uses this exact verbiage in their leases. Once again, this is untrue. I have seen reviewed many WA leases, and have not run across this clause once (before or since). Deposits exist for the sole purpose of mitigating costs in the event of unforeseen damages or if a tenant skips out WITHOUT paying rent. Again, NRB charges for both rent and damages IN ADDITION TO the forfeit deposit ** It is illegal for a landlord or property manager to take a deposit without applying those funds to mitigate damages in the state of Washington. Do not believe anyone who tells you otherwise!I fully realize that no one at NRB is personally out to get me, nor did I ever suggest this was the case. What I am saying is this is how they treat all of their tenants. I agree with ***** that anyone considering to rent from NRB should carefully read the lease, I also suggest that you also read their ***************** and Yelp reviews --not from property owners, but from actual tenants. This is how NRB has designed their business, and unless tenants hold them accountable, this is how they will continue to operate. That said, please feel free to give me a shout if you have considered filing a similar small claim against NRB. I do not practice law in any way, but I would be happy to provide input and personal advice based on our experiences with them.**Per ***.18.2815 No moneys paid to the landlord which are nonrefundable may be designed as a deposit of part of any deposit. In any moneys are paid to the landlord as a nonrefundable fee, the rental agreement shall be in writing and shall clearly specify that the fee is nonrefundable. Their lease (at least the one I signed) does not refer to the "forfeit" deposit as "refundable". It also never defines "forfeit". Hence why I still have no idea where that $1200 went. I can only assume the funds went to NRB's account or the property owner's account. In either case, profiting from a violation of **************** law per the *** Landlord-Tenant Act.

My claim was denied because of obscure statute of limitations around deposit ownership under *** 4.16.080 (2). I waited too long to file my claim, period. The judge did not state that "had been within the statute of limitations that (I) would have lost (my) claim". I will also add that in court and on public record before the judge, *********************** stated he would be willing to waive the remaining balance they claimed I owed ($600). Then, unsurpringly, I recently received a new email from ******* at NRB insisting that the $600 is still owed. I mentioned ******* public statement, she responded 10+ days later (after I sent an additional followu-p email), still insisting we pay it.So, did ***** say he would wave the balance just to appear amenable to the Judge (with no intention of honoring his word)? I will let you decide.Since ***** now clearly has time to engage and respond, I also would pose a question to *****-- where do "forfeit" deposits go? Did you donate all $1200 to charity?***** also stated that every management company uses this exact verbiage in their leases. Once again, this is untrue. I have seen reviewed many WA leases, and have not run across this clause once (before or since). Deposits exist for the sole purpose of mitigating costs in the event of unforeseen damages or if a tenant skips out WITHOUT paying rent. Again, NRB charges for both rent and damages IN ADDITION TO the forfeit deposit ** It is illegal for a landlord or property manager to take a deposit without applying those funds to mitigate damages in the state of Washington. Do not believe anyone who tells you otherwise!I fully realize that no one at NRB is personally out to get me, nor did I ever suggest this was the case. What I am saying is this is how they treat all of their tenants. I agree with ***** that anyone considering to rent from NRB should carefully read the lease, I also suggest that you also read their ***************** and Yelp reviews --not from property owners, but from actual tenants. This is how NRB has designed their business, and unless tenants hold them accountable, this is how they will continue to operate. That said, please feel free to give me a shout if you have considered filing a similar small claim against NRB. I do not practice law in any way, but I would be happy to provide input and personal advice based on our experiences with them.**Per ***.18.2815 No moneys paid to the landlord which are nonrefundable may be designed as a deposit of part of any deposit. In any moneys are paid to the landlord as a nonrefundable fee, the rental agreement shall be in writing and shall clearly specify that the fee is nonrefundable. Their lease (at least the one I signed) does not refer to the "forfeit" deposit as "refundable". It also never defines "forfeit". Hence why I still have no idea where that $1200 went. I can only assume the funds went to NRB's account or the property owner's account. In either case, profiting from a violation of **************** law per the *** Landlord-Tenant Act.