Business ProfileforDCG One

On 08/25/2022 I purchased a Membership Activation Certificate from DCGone for ****** Membership for $60 as a gift to my daughter. On 01/12/2023 I recieved an email stating that it had not been used and I would be automatically refunded the $60 if not used by 01/27/2023. This refund was never issued. When I went to the Costo warehouse to try and activate the membership they refused stating that the original Certificate did not have a barcode on it so they could not do anything with it. They attempted to contact DCGOne and after over an hour of them not being able to get an answer, I had to leave without resolving the issue. It appears as though I was supposed to get a ****** Shoppers Card issued to me by DCGOne to apply towards the ****** Membership at the ****** Wharehouse, but I never received that from DCG either. After at least a dozen calls to DCGOne that required a callback (which I never received) I tried disuputing the charge on my Discover Card. After Discovers investigation they were also unable to verify any information with DCGOne. The investigation results where not in my favor and the $60 charge was again added to my credit card. The email address that DCGOne provided for help was also discontinued. I am now being advised that DCGOne no longer has an aggreement with ****** so it appears to me that DCGOne failed to honor processing the refund before they terminated the ****** relationship. As a consumer of a DCGOne product, they should be honoring my request for a refund regardless. I should not have to be put in the middle of DCGOne, ******, and their internal issues. I also should have to spend another 1 plus hours at the ****** warehouse membership counter only to me refused again. I demand a refund from DCGOne regardless.