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          CertaPro Painters of Federal Way has 1 locations, listed below.

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            Business ProfileforCertaPro Painters of Federal Way

            Painting Contractors

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers interior and exterior, residential and commercial painting.

            Products & Services

            painting contractors

            Business Details

            BBB File Opened:
            11/30/2007
            Years in Business:
            17
            Business Started:
            10/1/2006
            Business Started Locally:
            10/1/2006
            Business Incorporated:
            10/2/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            4
            Alternate Business Name
            • A&W Enterprises, Inc.
            Hours of Operation

            Primary

            M:
            7:30 AM - 6:00 PM
            T:
            7:30 AM - 6:00 PM
            W:
            7:30 AM - 6:00 PM
            Th:
            7:30 AM - 6:00 PM
            F:
            7:30 AM - 6:00 PM
            Sa:
            7:30 AM - 6:00 PM
            Su:
            7:30 AM - 6:00 PM
            Business Management
            • Mr. William Tierney, President
            Contact Information

            Principal

            • Mr. William Tierney, President

            Customer Contact

            • Mr. William Tierney, President
            Additional Contact Information

            Fax Numbers

            • (253) 862-6094
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a painter

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/21/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We had work scheduled w/ CertaPro. We already agreed on scope: front door, front exterior and all gutters - confirmed on text and email. On D-day, CertaPro crew came late to do the powerwashing. The breaker on our exterior outlets did tripped but after we fixed the breaker, the crew found out that their tool is the problem - their powerwasher did not work. We proved that outlets are working, their tool is the issue. They knew and acknowledged it. The crew stated that they will get another powerwasher. Since they came late, we expressed major concern to their office manager about not having enough dry time on the house. During the call, the possibility of getting bumped off their schedule was discussed and that did set us off. We already arranged all our work & appointment around the original schedule and can't afford to change and rearranged all that. After, we did have a more constructive discussion about how their crew have enough expertise to judge whether the house will be dried enough or not. Their prep time should also allow the house more time to dry. We accepted the explanation and we came off the call with the understanding that the work will continue as scheduled.After about 15 minutes, their office manager (*****************************) called again and stated that it is in the best interest of CertaPro to:- Provide a refund of our deposit - Cancel our job because they feel that they will not be able to complete the job according to our satisfaction, and the reason the crew is late was because there was no power and they felt like we were being impolite to them and their crew. This is very dishonest on CertaPro's parts. First, there is power and we proved it and their crew acknowledged. We never spoke to their crew in menacing or impolite manner. We did get upset with the possibility of us getting bumped but we were over that and had an agreement. We think this is CertaPro's attempt to get off small job like ours. We are upset that they are dishonest with us.
            Read More

            Customer Reviews

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            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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