This Business Is Not BBB Accredited
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(206) 790-2639


808 Howell St #300
Seattle, WA 98101
Additional Email Addresses
BBB File Opened: 12/30/2014
Business Started Locally: 01/01/2006
Business Management
  • Customer Service, Manager
  • Mr. Quji Guo, President
Business Category
  • Online Retailer
  • Tablet Equipment
  • Jewelry Stores
  • Retail Shoes
  • Clothing
  • Light Bulbs

Alternate Business Names
  • Light In The Box Ltd
  • LightinTheBox
  • LITB, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Pattern of Complaint

On May 7, 2015, BBB recognized a pattern of complaints from consumers regarding delivery and refund issues. Consumers allege after ordering and paying for products from MiniInTheBox, they receive a delivery date and a tracking number. However, consumers claim the tracking number does not work or does not indicate delivery progress. Consumers further allege the delivery date passes but the products are not received. Some consumers claim to receive... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for MiniInTheBox include:

  • 152 complaint(s) filed against business
  • Failure to respond to 134 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


This Business Is Not BBB Accredited


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