Business ProfileforVancouver Toyota & Vancouver RV Center

On 9/26/23 my 23 Toyota Highlander was in for a routine 10K ******** Change and additional key programming. When I was notified the vehicle was done and taking delivery the vehicle came into the delivery area with the drivers mirror folded away from the car damaged. I asked the delivery driver about it and she immediately called over a manager. ***********************, Service Quality Control Specialist, came out and greeted me. He acknowledged the damage and documented the damage and said he would arrange a fix for in the next few days. The damage done causes my mirror to shake and vibrate while driving down the road. It makes it very difficult to see out of the mirror. **** called me back and scheduled a repair. When I took delivery of the vehicle I proceeded to drive off and the shaking and vibrating was still present. I immediately turned around and went back into the service department. **** greeted me again and said he would call and arrange another visit. I returned on 10/03 and this time a rental was provided. I did not receive a call for several days. On 10/05 and was told the vehicle was ready to be picked up. When I was checking in I was told yes there is vibration in the mirror but no further action will be taken as this is a design flaw. I was given the Toyota Brand Engagement contact ************ to call. I contacted customer service with a detailed explanation. I was given a Case Number of ************. The following day I received a call from ***** at Vancouver and was told there is nothing they will do to fix the damage. She said its up to Toyota to fix the issue and closing the case. I have now called once a week since 10/05 to Toyota Engagement and have not received a call back. The vehicle did not have this issue before 09/26 or I would have presented it to Vancouver Toyota to have it corrected. Toyota Engagement keeps referring me back to Vancouver Toyota who has done nothing to fix the damage they caused. Please review RCW 46.37.400 (4).