Business ProfileforRemitly

If I could give them zero stars I would. I transferred money and was told it was on the review. I had to call them every time to check on the status of the said review. I was told a series of questions were required for the internal, evaluation of my transaction. I answered the same questions on numerous occasions. After we can have my transaction was Canceled with notification that my money will be sent back to me after 10 business days. Now, if that isnt theft, I dont know what it is.My questions are number one. Why did it take that long for determination to be made that transaction will not be authorized. And says the money was kept in some sort of an escrow arrangement. Why would it take 10 days to be returned to me we are talking about $2000. So now I have to wait approximately two weeks to get my money back and send through another, efficient app.I believe consumers should have rights that protects them against such shenanigans. It shouldnt take but a couple of days to decide whether you want to transfer the money by a client or not. Not happy at all.