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          Remitly has 1 locations, listed below.

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            Business ProfileforRemitly

            Money Transfers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.18/5stars

            Average of 58 Customer Reviews

            Customer Complaints

            309 complaints closed in last 3 years

            119 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/20/2013

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Remitly offers international money transfer services.

            Products & Services

            Money Transfers

            Business Details

            BBB File Opened:
            6/25/2012
            Years in Business:
            12
            Business Started:
            3/1/2012
            Business Incorporated:
            10/17/2011
            Accredited Since:
            3/20/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Beamit Inc
            • Remitly, Inc.
            • Beamit Mobile
            Business Management
            • Mr. Matthew Oppenheimer, President
            • Ms. Jenny Waters
            • Mrs. Angie Bianco, Manager
            Contact Information

            Principal

            • Mr. Matthew Oppenheimer, President
            • Ms. Jenny Waters

            Customer Contact

            • Ms. Jenny Waters
            • Seth Asensi, Complaint Specialist
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            309 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            This is a ******************************** I have been sending money to my family in ******** since December 2022 to about middle of year 2023. They suddenly banned me from sending to my family in *********** provided all the information they requested including my bank deposits and withdrawals. They repeated asked almost the same questions relating to myself and my family members presumably to ensure that neither my family members were/are scammers engaged in fraudulent activities. When I asked for the specific reasons why they banned me from using their services, they said they could not reveal to me any reason as it would jeopardize their policy!!.This has caused me a lot of frustration as I am allowed to send money through other money transfer services without any problems. I usally send about $5000 every month to my Cousins and Nieces as their parents passed away in 2022 floods or car/ 8-******* crashes in *********** understand every ********************** has sending limits but none of the other three companies that I deal with has ever banned me. I believe their investigation into my background and those of my relations is flawed. as there are many common names is ******** such as we have here in the **.
            Read More

            Customer Reviews

            58 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            DAVID S

            1 star

            03/08/2024

            I sent money to a relative back in ***** on 02/21/2024. I sent $500 twice which I have all the reference numbers available. One of the transactions went through but the other one did not. I have contacted Remitly several times for them to solve the issue but they keep on telling me the case is still under investigation. Today is 03/08/2024 and I am getting frustrated. I have provided them with the statement from MTN ***** that only one transaction went through and they have still not told me anything meaningful yet. I have advised myself to stop using your services but want my money back. Thanks!

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