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      Country
          Country

          Find a Location

          Mattress Depot USA has 21 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Mattress Depot USA

              14603 NE 20th St Bellevue, WA 98007-3750

            • Mattress Depot USA

              18920 28th Ave W STE D Lynnwood, WA 98036-4702

            • Mattress Depot USA

              1201 SE Everett Mall Way STE B Everett, WA 98208-2801

            • Mattress Depot USA

              4102 S Meridian STE B1 Puyallup, WA 98373-5962

            • Mattress Depot USA

              9960 Silverdale Way NW Silverdale, WA 98383-8984

            Business ProfileforMattress Depot USA

            Mattress
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers brand new quality clearance, mismatch, factory seconds, and closeout mattress sets.

            Products & Services

            Mattresses , Box springs, Frames, Memory Foam Mattresses, Latex Mattresses, Natural Mattresses, Sheets, Pillows, Mattress Protectors , Mattress Encasements

            Business Details

            This is a multi-location business.

            Find a Location

            Mattress Depot USA has 21 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Mattress Depot USA

                14603 NE 20th St Bellevue, WA 98007-3750

              • Mattress Depot USA

                18920 28th Ave W STE D Lynnwood, WA 98036-4702

              • Mattress Depot USA

                1201 SE Everett Mall Way STE B Everett, WA 98208-2801

              • Mattress Depot USA

                4102 S Meridian STE B1 Puyallup, WA 98373-5962

              • Mattress Depot USA

                9960 Silverdale Way NW Silverdale, WA 98383-8984

              BBB File Opened:
              1/4/2006
              Years in Business:
              25
              Business Started:
              8/4/1998
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              50
              Alternate Business Name
              • Mattress Depot
              • MOBILE MATTRESS
              • WEST COAST AGENCIES
              • Mattress Depot Inc
              Business Management
              • Mr. Clint Comer, Manager
              • Mr. David Smith, President
              Contact Information

              Principal

              • Mr. David Smith, President

              Customer Contact

              • Mr. Clint Comer, Manager
              Additional Contact Information

              Fax Numbers

              • (425) 644-0055
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Shopping for a mattress? Do your research

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/21/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My mother and I went into mattress depot looking for a bed for myself 2 weeks ago. I spoke to one of the sales people for a long time. My mom asked a lot of questions. She asked questions like what if my daughter doesnt like it.? What if it breaks? She asked about warrantees. They talked about how they stand by this mattress company and the owners of the two companies know each other so they can talk between each other. I did go forward with purchasing the bed. The total came to about $2000 and I financed it. And I paid and scheduled a delivery to have it set up and have my bed taken away. It was delivered a week ago and since starting use of this bed I have been in the worst pain in my life. Upper back pain that Ive never had before because of this bad. We called about five days after receiving it, and spoke to an employee about the process of returning it. He then told us that they didnt do returns. My mother is the one who spoke to him, and she told him that that was never mentioned to us which it was not and the employee that was working with us made it seem like they would do anything to make it right if something were to be wrong with it. He never mentioned it was final sale. The employee that my mother talk to said Ill let him give you a call when hes in on Tuesday because I know some employees here break the rules my mom ended up calling back on Tuesday to speak to him because he had not called her. He said everything was final sale. He said that he usually tells people that its final sale which seems like admitting that he did not tell us that. He implied that we were lying saying that its confusing because there were two of us and maybe we misheard. All I want is to return this bed as it is the worst bed Ive ever slept in and causing me extreme pain. They said that their boss would call and they have not. He would not give us the number for corporate. It says final sale on receipt which I hadnt seen until after I paid.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ni P

              1 star

              10/31/2022

              I had a terrible experience with Mattress Depot USA Outlet at ******************************************************. The mattress started sagging badly within 15 days of purchase (almost 2 inches of sag in multiple places). I found out that I had been given the last piece in their inventory for that manufacturer and they are not even selling mattresses from the manufacturer any more. The sales person had pushed out the last defective piece to me. I filed the warranty claim, and it was approved by the manufacturer. But the store is now putting conditions that (a) I have to buy another mattress from the same store to take benefit of the warranty claim credit (b) I cannot get the credit back in cash (c) If I avail the warranty claim, I will still need to pay for the disposal of the old defective mattress and delivery of a new one (d) I need to complete the purchase within the month. I don't trust the store any more. Why should I buy from the same store? The mattress sagging issue is not my fault, but a manufacturing defect acknowledged by the manufacturer and approved. Why should I pay for the disposal and delivery?

              Mattress Depot USA Response

              11/01/2022

              Mr. ******** are sorry that the manufacturer warranty is not exactly what you wish it to be. Every mattress ******* ******** Tempurpedic, etc.) sold, even if it was a clearance mattress like the one you purchased, from any retail store (even our competition) has a warranty that is ONLY supported by the manufacturer and is NOT through the retail stores. This ensures that if the mattress store you purchased from does not exist after your purchase you are always supported through the manufacturer. If you look at the warranty card for the Therapedic mattress is does specifically specify under: What is NOT covered under the manufacturer warranty - Transportation, Inspection, and/or Removal Costs. If the mattress is moved ********************************************************************** their warranty contract. The manufacturer has given you approval on your claim and they are willing to give you the "original retail" value of the mattress on your original sales order (most manufacturers only give the original wholesale cost which is less than the retail value). You are free to use that original mattress sales order value toward another mattress at the store you originally purchased from. You are free to pick any quality of mattress that we sell and you do not have to pick the same manufacturer. But, the manufacturer warranty does not cover Transportion, Inspection and/or Removal Costs. If you need another copy of the warranty card we are willing to supply it to you for your reference.

              Local BBB

              BBB Great West + Pacific

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