3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Amy W
1 star10/07/2022
This is a difficult review to write. My experience with their office *************** was positive. I would have recommended the company but for the estimator who made the wrong recommendation and scared me into accepting it, and the manager who refused to acknowledge the validity of my complaint or offer any remedy whatsoever. I contacted them for an estimate on trimming 3 overgrown trees and doing some minor landscaping work. Their estimator, who seemed like a nice enough guy, frightened me into believing that the tree roots would soon grow so large that they would compromise the patio and possibly even the foundation, and that the trees might fall on the house. Afraid of dire consequences if I did not follow his recommendation, I agreed to have the trees removed. Because this company already provided services to my community and thus was a known entity, I did not get another estimate. And because they were professionals, I relied on their advice. Please learn from my mistake and do not do the same. I learned after the trees were removed that the fear the estimator created was unfounded: that type of trees grows small, shallow roots, and only poses a threat of toppling over if not trimmed. A little internet research, once I knew the name of the tree, confirmed that. In fact, our County required that type of tree to be planted when the house was built. In other words, the trees did not need to be removed, and any risk of falling over would have been mitigated had the company done the work I asked them to do trim the trees. Now I am out a lot of money for the work plus tips to the workers, and still have to spend more money to replace perfectly good trees that should still be here. When I contacted them about this, they stuck to their story that the trees/roots were a risk and refused to do anything about it. I simply cannot recommend a company that, whether innocently or intentionally, makes a mistake and then refuses to make it right.Review from Shellone G
1 star06/16/2022
Wednesday June 8, I scheduled a rep to come out to give a quote, today June 16, they are thanking customers on their profile for doing their yard when they can't even give me the quote nor service, just plainly telling me they not required to do my yard in a rude, blunt non compassionate way, they said in email also good luck with my yard needs. I'm a disabled vet trying to get my small garden and yard fixed. Small dead leaves already in a pile and just needed raking and general maintenance done. I don't understand why I can't have my yard fixed like these other people. I allowed them to video my property to get me a quote and they didn't get me the itemized quote I requested, they emailed me a general total $3000 plus without any breakdown of work to be done. My yard is still sitting undone for 3 weeks now.Customer Response
06/17/2022
Can a company deny service without any valid reason after meeting me in person and not giving me a reason they choose to not do my yard maintenance after they promised to give me a quote and estimate?They wont let me speak to a manager when I call for answers, strange company, as a business professional myself, Ive see it all but this is just plain non professional.Review from Connie B
1 star07/07/2021
Poorly managed, scheduling problems and never answers their phone. NEVER COMPLETED THE ESTIMATED JOB.
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