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          Aquasense has 1 locations, listed below.

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            • Aquasense

              16625 Redmond Way Ste M-367 Redmond, WA 98052-4444

            Business ProfileforAquasense

            Sprinkler System

            Current Alerts For This Business

            Licensing:
            On 02/05/2024 BBB confirmed that Aquasense had not obtained a necessary license from Washington Department of Labor & Industries. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.lni.wa.gov - 800-647-0982

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Aquasense offers residential and commercial landscaping services specializing in irrigation and sprinkler systems and landscape systems repairs.

            Products & Services

            Landscape Contractors

            Business Details

            BBB File Opened:
            5/1/2003
            Years in Business:
            26
            Business Started:
            11/1/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:30 PM
            T:
            8:00 AM - 4:30 PM
            W:
            8:00 AM - 4:30 PM
            Th:
            8:00 AM - 4:30 PM
            F:
            8:00 AM - 4:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Grant McKay, Sole Proprietor
            • Ms. Terry Montague, Administrative Assistant
            Contact Information

            Principal

            • Mr. Grant McKay, Sole Proprietor

            Customer Contact

            • Mr. Grant McKay, Sole Proprietor
            Additional Contact Information

            Fax Numbers

            • (425) 818-1947
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/04/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have an appt at 10am 10/14 to winterize sprinkler system and to do backflow test. No one showed up and thus I called Aquasense to figure out what's going on. A lady picked up the call and told me they suspended the service due to ~$200 unpaid **** in July. I told her I plan to send them one check to include everything after today's service. No one ever told me that the pending charge will block the service, not even when I made the appt for today. It is a big surprise to me after wait for one month no one showed up and no one notified me about this. I have used Aquasense since 2019 and have a clean payment history. Today the lady who answered phone is very impatient. She repeatedly blamed me for not paying the July **** and didn't care my explanation at all. I asked if I can talk with her manager or someone else in Aquasense and she said no. It is unacceptable to book the customer's appt and then simply cancel it without notification. The lady's rude attitude makes things even worse
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

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