This Business Is Not BBB Accredited

Valve Corporation

Valve Corporation

Valve Corporation

19 years in business
10900 NE 4th St Ste 500
Bellevue, WA 98004-5853
Fax Numbers
  • (425) 827-4843
Additional Phone Numbers
  • (425) 889-9642
Additional Website Addresses
BBB File Opened: 03/26/2003
Business Started: 01/01/1998
Business Started Locally: 01/01/1998
Business Incorporated: 04/25/2003 in WA
Type of Entity
Business Management
  • Mr. Gabe Newell, President
  • Lainey Margheim, Manager
Business Category
  • Internet Gaming
  • Games & Supplies
  • Video Games - Dealers
  • Computer Software Publishers & Developers
  • Internet Services

Alternate Business Names
  • Steam Games
  • Steam
  • Valve Software


Pattern of Complaint

On January 26, 2017, BBB recognized a pattern of complaints from consumers regarding service, customer service, billing, and refund issues. Complaints allege that consumers purchased a game, however it would not load, or when it did load it would not run properly.

Consumers allege when requesting a refund due to the game not running properly, they are denied a refund based on the company’s policy of the game showing that it was played over two h... Read More


This company offers computer games.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Valve Corporation include:

  • 824 complaint(s) filed against business
  • Failure to respond to 741 complaint(s) filed against business
  • 6 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Valve Corporation


Valve Corporation

Customer Review Rating: