39 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Steve W
1 star04/14/2024
Don't use this service. It is basically a scam. They demand payment before you fill out any forms, and heaven forbid you change your mind or have complications because their refund policy is 14 days from payment, regardless of whether they have had to do ANY work at all to help you.Use at your own risk.
Boundless Immigration, Inc. Response
04/16/2024
Hello ************,
Thank you for reaching out and expressing your concerns.
Firstly, we are sincerely sorry for any inconvenience caused by our refund policy. We aim for clear communication about our terms and conditions to ensure that our customers are well-informed before making a purchase.
As you mentioned, our refund policy specifies a timeframe of 14 days from the date of payment, regardless of the extent of work completed. We have established this policy to uphold fairness and consistency for all our customers.
Although we acknowledge your request for a refund for your situation, we must adhere to our established policy --which is communicated upfront during the purchase process. Your request comes nearly 3 months after the initial purchase, and unfortunately, we are unable to accommodate refunds beyond the specified timeframe.
We genuinely value your feedback and the opportunity to improve our services. If there are any other ways, we can assist you, please don't hesitate to reach out directly.
Thank you for your understanding.
***** of Boundless
Review from Randy D
1 star03/10/2024
I have used their service to help me fill out a I-129F petition and all they do is put together a package to send to USCIS. This is something that anyone can do without the assistance of Boundless. $1,200 seems like a waste of money and they don't even follow up with you after the petition has been approved. Ultimately my fianc's was denied and I demanded a refund from Boundless. They had the nerve to tell me that I haven't disclosed my fianc's crime history but it was never asked in any of the questionnaires or the I-129F itself. Overall, trash company and I highly recommend if you want any real assistance with immigration, please hire a real immigration attorney.Boundless Immigration, Inc. Response
03/15/2024
Hey *****,
We're sorry to hear that you've faced challenges with your case. We want to emphasize that our intention is to support you through the process outlined in the Boundless Terms of Use (*********************************************):
"Submitting false, inaccurate, misleading or deceptive information, or failing to disclose information requested by Boundless or required to be included or disclosed on a USCIS form or other government form *** result in your application being denied by the applicable government agency and Boundless will not have any liability to you as a result of such actions."
Our questionnaire is designed to catch and address potential issues before submission to the government agencies. This ensures that your assigned Independent Attorney can offer the best possible guidance. Without this information, it's difficult for us to assist in resolving the issues you've encountered. We regret any frustration this *** have caused and we sincerely wish you the best in moving forward and navigating the specific circumstances of your case.
All the best,
*****
BoundlessReview from Pammela G
5 stars02/21/2024
My husband and I are extremely pleased to have worked with Boundless! I won't say it was super easy (of course, it is a whole process) but I will say the only tedious part was gathering the documents, and honestly, it was not even that bad since they provided a document with a list and instructions of what we needed. They explained and broke down EVERYTHING, then they reviewed, listened to our questions, and made sure we completely understood it all. They also followed up with us to make sure we were getting all of our stuff and avoid delaying the process. When we received our package, I was impressed by how neatly they gathered our documents, put our case together, and made sure one more time that we filled out what was left with ease, as they included a little card with instructions and sticky notes in the file. Absolutely amazing, I don't know if we could have done it as smoothly as it was with Boundless. Thank you so much!!!Boundless Immigration, Inc. Response
02/25/2024
We are truly touched by your kind words! Your satisfaction and positive experience mean a lot. Thank you for entrusting Boundless with your journey. Should you need any further assistance or have questions in the future, please don't hesitate to reach out. Wishing you all the best as you move forward!Review from Mukosa c
1 star02/10/2024
After calling me for months and days asking why I haven't started my marriage based green card application I gave if a shot ... They assured whatever documents were hard to find they would help out hence the $1200 charge .. I began making payments and got stuck on how to create a template ( not computer literate) this company simply couldn't help with just creating a template at this point I had paid about $700 ..I decided to ask for a refund since they were wasting my time and I find it quite expensive to be paying $1200 to a company that can't help with the part of the application I was having difficulty with... They said as long as the application wasn't completed and checked I would get my refund.. it's been 2 months of contacting them they have refused to give me a refund or respond.. I have lost $700 and time PLEASE don't fall prey like I did be very careful with this companyBoundless Immigration, Inc. Response
02/12/2024
Hi ******,
Im sorry for your recent experience. The immigration process is not only laborious but also undeniably intricate and I truly understand how frustrating it can be when services like ours do not meet your expectations.
About the refund process, we want to clarify that our policy indicates claims should be made within a 14-day window from the initial payment date. Unfortunately, your request for a refund was made beyond this timeframe, and as a result, we are unable to process a refund at this time. Your future payments have been cancelled, rest assured your card will no longer be deducted. And with that, the account has been updated accordingly. We apologize for any confusion regarding this matter.
We value your feedback and take it seriously as we continuously strive to improve our services and support for our customers. Please contact us directly through the email we provided above for further clarification.
Review from Laura M
5 stars01/26/2024
A great agency that was will to help and explain the process in great detail with my husband and I situation..Boundless Immigration, Inc. Response
02/11/2024
We are grateful to know that you appreciate our efforts in supporting you and your husband's situation. We wish you the best!Review from Jack C
5 stars01/25/2024
Everyone at Boundless was extremely helpful and friendly. Wealth of information we didn't even know about! We certainly couldn't have done everything that we did without their help!Boundless Immigration, Inc. Response
02/01/2024
We're happy to provide the support and information you need, ****! Thank you for sharing your experience with us and feel free to reach out again should you need more assistance.Review from Naidne P
5 stars01/13/2024
So helpful -- we really appreciated all the efforts of the boundless team to answer our questions. We had a meeting with a super helpful lawyer ***************************** who answered all of our more personal questions.Boundless Immigration, Inc. Response
01/18/2024
Thank you for your kind words! We're glad that we could assist you and address your questions. If you ever need further guidance, we're here for you.Review from Jeremy P
5 stars12/17/2023
The entire process of information gathering and review was very easy and straightforward. I don't think we ever would have figured out which specific information and documents we would need on our own -- at least not without significantly more time and effort. The amount of time and effort we saved was well worth the price of the service!I'm writing this review before sending the materials to USCIS with the assumption that there will be no issues with information we have provided, due to the thorough review process. If anything goes awry, I will come back here to update my review accordingly.Review from Christopher F
5 stars12/08/2023
I feel so bad for those who had a terrible time with their process with Boundless. My wife and I have had a very clear and easy time with getting her and her son a green card to live with me here in the US. Our initial questionnaire was easily filled out, we had all our needed documents beforehand, photos, and proofs as needed. Everything went very smoothly. I received my USCIS packets in a very timely manner. All instructions for me were clear and concise. The lawyer assigned to our packet was also very knowledgeable and even noticed some things we could have done instead of the direction we went, it was very eye-opening. Every time I called, I got the answers that I sought - professional and straightforward. I had already done a lot of homework on what was going to be needed, especially as a disabled veteran. I believe if you are well prepared and know what you're expected to have and not have beforehand - you're going to enjoy your time with Boundless. I know we have and we couldn't have been any happier with our service. They made our entire adventure easier and I don't think I would have changed anything.Thank You Boundless.Review from Jimmie F
1 star12/04/2023
Boundless Immigration: A Disappointing Experience Boundless Immigration promises to simplify your immigration journey, but my experience has been nothing short of frustrating and disappointing. After paying the full amount upfront, I received an RFE (Request for Evidence) due to poorly filled forms on one of the files. Instead of rectifying their errors, they insisted that I hire a lawyer to handle the **** despite the issue being caused by their own negligence.Unnecessary Expenses and Unfulfilled Promises Despite paying for their services, I was now being asked to incur additional expenses for a lawyer to resolve an issue that was not of my making. Boundless Immigration failed to take responsibility for their mistakes and instead placed the financial burden on me.Additional Fees for ****** Services I decided to seek alternative assistance for the **** but Boundless Immigration refused to refund the $300 I paid for the lawyer services I never utilized. They maintained that they had provided me with "valuable services," even though I had not received the assistance I had originally paid for.Unreasonable Approach and Disregard for Customer Satisfaction **********************'s approach is unreasonable and unfair. They should have acknowledged their error and taken the necessary steps to correct it without demanding additional payment from me. Their insistence on payment for unused services, even though the issue was caused by their negligence, is a clear indication of their lack of accountability and their willingness to prioritize profits over customer satisfaction.A Cautionary Tale My experience with Boundless Immigration serves as a cautionary tale for those considering their services. I urge anyone contemplating using Boundless Immigration to think twice. There are many other reputable immigration services out there that will provide you with the help you need without exploiting your situation.Boundless Immigration, Inc. Response
12/13/2023
Hi ******,
We genuinely appreciate your feedback and we want to assure you that we are actively working to enhance communication, especially regarding the intricate regulations related to the financial support aspect of the application. If you have more concerns or anything specific you'd like to talk about, please feel free to reach out directly.
Customer Review Rating
Average of 39 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.