Business ProfileforTravelodge Port of Tacoma

I booked a paid for a hotel room 6 months prior In April for a concert I was attending in October. I drove 8 hours and went to check in to my hotel room before I go to the concert when I was told that there were not enough rooms for their last 15 or so reservations that they had even given out their non functioning rooms without bathrooms and that they have been too busy to call and cancel reservations. After planning in advance and driving 8 hours I was irritated and worried about what I was going to do. I asked if the refund would be issued back to my card which then they looked up my reservation and assured me it would. I then had to try to find a hotel after the concert at 11:30 at night which took me driving to another town 30 minutes away and paying more than double. That ruined the whole point of paying and planning 6 months in advance. I tried to contact my card company and see if a refund process had begun but they said that it hadnt, I then spent 3 hours on the phone while they tried to reach the hotel and get it fixed with no luck yet. I understand things happen but I feel that especially after me paying 6 months in advance and driving 8 hours just for them to not have a room for me the least they can do is issue my refund they said they would give me.