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            Business ProfileQuality Inn & Suites

            Hotels

            Contact Information

            5805 Pacific Hwy E

            Tacoma, WA 98424-2536

            Visit Website
            (253) 922-2500

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company provides a Premier Flagship hotel in Fife, North Tacoma was reborn with multi million dollar renovation to retain old charm with all new amenities.

            Business Details

            Location of This Business
            5805 Pacific Hwy E, Tacoma, WA 98424-2536
            BBB File Opened:
            5/1/2007
            Years in Business:
            17
            Business Started:
            8/1/2006
            Business Started Locally:
            8/1/2006
            Type of Entity:
            Corporation
            Business Management
            • Cindy manager, General Manager
            Contact Information

            Principal

            • Cindy manager, General Manager

            Customer Contact

            • Cindy manager, General Manager
            Additional Contact Information

            Fax Numbers

            • (253) 922-6443
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/07/2021

            Complaint Type:
            Product Issues
            Status:
            Resolved
            We booked a room at this hotel for 4 nights. We asked for a non smoking room due to my husbands asthma. We arrived on our scheduled date and completed the check in process and they processed our payment of $450.22 plus an additional deposit of 100.00 and 108.99. We were provided a room, 134 and upon entry it smelt terrible and we discovered cigarette burns in the bed spreads. We called the front desk explaining we asked for a non smoking room. We were issued another room, 139 and upon entry found the same issue with terrible smell and burn holes in the bed spreads. We went to the front desk and cancelled the room. The front desk representative said that they cancelled the room and credited the $450.22. It has been 7 days and they have taken the funds but have not issued my refund. They have also not refunded one of the deposits of $100.00. I am due a refund of $550.22 and request that it be refunded immediately.
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            Read 1 More Complaints

            Customer Reviews

            0 Customer Reviews

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            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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