This Business Is Not BBB Accredited

FWD Mobility

FWD Mobility

(888) 816-8127

FWD Mobility

8 years in business
PO Box 1211
Edmonds, WA 98020-1211
Fax Numbers
  • (888) 816-8127
Additional Phone Numbers
  • (425) 412-3548
  • (425) 286-3509
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 12/06/2010
Business Started: 09/14/2008
Business Started Locally: 09/14/2008
Business Incorporated: 04/25/2011 in WA
Type of Entity
Business Management
  • Mr. Joel Smith, President
Business Category
  • Hospital & Medical Equipment & Supplies
  • Medical Equipment & Supplies
  • Scooters - Medical

Products & Services
Freedom Leg Off-Loading leg brace, Voyager Seated Scooter, GlideStep Walker and Innovator folding wheelchair.
Service Area
Alternate Business Names
  • Forward Mobility Inc
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
All of our products have a 100% Money Back Purchase Price Guarantee (less shipping charges). The 100% Money Back Purchase Price Guarantee is valid for 7 days after the day you receive a Forward Mobility product. Just notify us by phone (888-816-8127) or e-mail ( that you wish to return your product. Please see our Return Policy for details on how to return a product for a full purchase price refund.


Advertising Review

On May 13, 2014, BBB contacted Forward Mobility regarding an advertising claim found on the company's website, Specifically, the company advertises "100% Satisfaction Money Guarantee," but does not provide the details of the guarantee.

According to the Code of Advertising, when the term "warranty" (or "guarantee") is used in product advertising, the following disclosure should be made clearly and prominently: a statement tha... Read More


This company offers the design, manufacturing and distribution of medical mobility devices.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for FWD Mobility include:

  • Failure to respond to 2 complaint(s) filed against business
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

FWD Mobility


FWD Mobility

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