Business ProfileforNorthwest Mechanical

We signed a contract with Northwest Mechanical around October ********************************************************** April 2022. The ** system got installed this April that supposed to serve for both heating and cooling functions for our house. However, the cooling function was not working properly from day 1, which made it impossible to cool down the house temperature to be more than 5 degrees Fahrenheit than the outdoor temperature. After the company sent some staff to us trying to solve the problem, we found that the system was not properly installed, which soaked our ceiling insulation, as well as not serving the cooling function. After a few rounds of attempts on fixing the system, so far our ** system was completely down for about 2 weeks, which means the house does not have any cooling or heating. Currently, Northwest Mechanical refuses to send any staff to our home for further investigation. Instead, they claim that the issue can only be made by replacing a wire component of the ** system, which is currently waiting for backorder until the end of this summer. The company refused to provide neither any temporary solution for serving the heating and cooling function of the house, nor any financial coverage for not providing the proper system as demonstrated in the contract for 3 months (and possibly at least another 3 months for waiting for the backorder). Please help with the conversation with Northwest Mechanical, so that we can get proper support on the heating and cooling system of our house, and get proper remedies for the breach of the contract.