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            Customer ReviewsforPacific Heating & Cooling

            Heating and Air Conditioning
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            View Business profileBBB accredited business

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            56 Customer Reviews

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            • Review from William R

              03/28/2023

              Pacific Heating and Cooling exceeded my expectations on quality and responsiveness to customer needs. Very helpful in explaining the install process and answering questions. The city inspector said they are his number one company. He did request they install a post stop in front of furnace and that seemed questionable if needed, but Pacific Heating and cooling project manager ***** came out and installed it within 20 minutes. He also explained again how I need to change the filters every 3 months. I trust this company. Thumbs up!

              Pacific Heating & Cooling Response

              03/29/2023

              Providing you with 5 star service is the standard here at Pacific Heating & Cooling. We are thrilled to hear you enjoyed your experience with us and are thankful you chose to partner with Pacific for your new comfort system investment. We are here for you all year round to ensure your system is running safe and efficiently. Thank you for your business! Have a lovely day!
            • Review from Julie D

              03/25/2023

              As always Pac air does an excellent job! ************** **** was very helpful and answered all of our questions. The time window was adhered to with a call ahead of time . Thank you

              Pacific Heating & Cooling Response

              03/27/2023

              Dear *****, we are thankful for your business. As always we do our very best to provide 5 star service that leaves you smiling! Thank you for trusting Pacific Heating & Cooling
            • Review from Kay K

              03/08/2023

              Very professional and friendly. ***** was so nice. Appreciate that they give you a timeline and they stick to it.

              Pacific Heating & Cooling Response

              03/27/2023

              Dear ***, thank you for trusting Pacific Heating & Cooling. We value your business and we here to maintain your system for years to come.
            • Review from Patty R

              02/24/2023

              The workers who came to do the job were great! Very very nice and did a nice job. The problem is with the phone communication. I would suggest they make notes on the account of every client they talk to, so the right hand knows what the left hand has said. I was quoted a figure on the phone, but when it was time to collect, it was a totally different figure. So, my word against theirs-my fault for not asking them to send the quote via email so i would have a record of the quote. Then the furnace maintenance was scheduled for the same day, in the afternoon, and they did not send him because I didnt confirm. BUT oh, I called and confirmed, but again, no record of the phone conversation, so..We really enjoyed the guys/gal who came to our house to do the work. Very professional!!!

              Pacific Heating & Cooling Response

              03/10/2023

              Dear *****, thank you for choosing to partner with Pacific Heating & Cooling. We value your feedback and value your business. We are here for you day and night and have reached out to connect with you and address any concerns you have. We look forward to improving your customer experience.
            • Review from Larry B

              01/05/2023

              I had an issue with pacific heating and cooling pricing on installing a part. I called them and discussed the issue and they resolved it and I was happy with the result *****

              Pacific Heating & Cooling Response

              01/09/2023

              Thank you for working with Pacific Heating & Cooling. We live by our promise of 100% customer satisfaction. We are here for you when you are in need. Happy we could work together. Have a wonderful day!
            • Review from German B

              12/09/2022

              ****** came to my home to do a yearly service to my mini split units. He was very professional, courteous and answered my questions about my unit. He was even honest enough about a question he couldnt answer. I appreciated his honesty and kindness. He was very articulate about explaining the fees and talked highly about the company. For these reasons I will continue to stay with Pacific Heating and Cooling and continue with their services. I would gladly recommend anyone to utilize this company for there heating and or cooling systems and services.

              Pacific Heating & Cooling Response

              12/09/2022

              Thank you for choosing to partner with us. Don't hesitate to call or book online @ PacificHeatingCooling.com We are thankful for your business, and this heartful review. Take Care!
            • Review from Greg P

              12/01/2022

              This is a good company. Always prompt and thorough. Very reasonable pricing. The techs are friendly and respectful.

              Pacific Heating & Cooling Response

              12/07/2022

              Such a pleasure to earn your business and this review today. We are here for you all year round. All your home comfort needs are a call away! Thank you, ****!
            • Review from Dale A

              11/30/2022

              Thank you, Pacific Heating and Cooling!! I had an issue with your service and you addressed that issue and resolved it in a very timely manner. Usually, I don't have any problem with your company but this time there was an issue and you took care of it, personally, through your manager, and right away. Thank you, again. I will certainly call on you again when the need arises.

              Pacific Heating & Cooling Response

              12/07/2022

              Thank you for taking the time to come back and update your review. We are here for you and your home service needs and customer satisfaction. Have a wonderful day, ****!

              Pacific Heating & Cooling Response

              12/07/2022

              Thank you for taking the time to come back and update your review. We are here for you and your home service needs and customer satisfaction. Have a wonderful day, ****!

              Pacific Heating & Cooling Response

              12/07/2022

              Thank you for taking the time to come back and update your review. We are here for you and your home service needs and customer satisfaction. Have a wonderful day, ****!
            • Review from Joyce R

              11/18/2022

              We have been customers of Pacific Heating & Cooling for more than 12 years and have always found it to be an excellent company to work with. The technicians are polite and knowledgeable, the sales people are honest and do not try to up sell customers, and the customer service are friendly and helpful.We just had a new system installed today and I cant praise the crew highly enough. This is a business you can trust completely

              Pacific Heating & Cooling Response

              11/22/2022

              We are thankful for such a great customer like yourself! Proud to be your trusted heating and cooling professionals!! Here for you day and night, *****!
            • Review from Eric W

              11/15/2022

              Honest assessment of my situation, provided all the options. On time and prepared for a furnace in a tight crawl, so good coordination between dispatch and technician.

              Pacific Heating & Cooling Response

              11/16/2022

              Thank you for trusting Pacific Heating & Cooling, as **********'s Leader in Home Comfort, we are committed to your 100% satisfaction. Happy to hear from you, thank you for sharing!

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