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          Pacific Heating & Cooling has 1 locations, listed below.

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            Business ProfileforPacific Heating & Cooling

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.71/5stars

            Average of 56 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/21/2004

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Pacific Heating & Cooling offers heating and air conditioning repair, replacement and maintenance services.

            Products & Services

            Heat Pump, Gas Furnace, Electric Furnace, Air Conditioner, Emergency Repair Service, Precision Tune-up and Preventative Maintenance, Duct Cleaning, Installation and Air Conditioning Add On, Indoor Air quality Products

            Business Details

            BBB File Opened:
            8/23/1996
            Years in Business:
            40
            Business Started:
            1/1/1984
            Business Incorporated:
            4/19/1991
            Accredited Since:
            12/21/2004
            Type of Entity:
            Corporation
            Alternate Business Name
            • Pacific Air Systems
            • Air Systems NW Inc
            • Air Systems Northwest Inc
            Business Management
            • Mr. Peter Hungate, President
            • Mr. Dan J Quails, Vice President
            • Ms. Danielle Kavanaugh, Marketing Manager
            • Collin Hungate, Member
            • Brandon W Hungate, Member
            Contact Information

            Principal

            • Mr. Peter Hungate, President
            • Ms. Danielle Kavanaugh, Marketing Manager

            Customer Contact

            • Ms. Danielle Kavanaugh, Marketing Manager
            Additional Contact Information

            Fax Numbers

            • (253) 581-3573
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My home heating stopped working on 12/19/2022. I googled heating repair & found Pacific Heating & Cooling on the internet. I immediately called their phone number at ************** & the rep who answered my call told me that a repair rep will be coming to check my heater. She told me that it will cost me $119.00 plus tax for the initial visit to troubleshoot the issue with my home heater. The next day 12/20/2022 the repair rep showed ** in my house. His name is *****, **** watched him checked the heater & told me that the blower motor is shut & I need to replace it including the capacitor. He also told me that my heat exchanger has a ********** needs replacement also. For that particular job, it will cost me $5,401.00 plus tax. He then he started to talk about **************** benefits. I am not really interested in the membership. All I wanted is to fix the problem right away because it was really cold at that time around 22 degrees Fahrenheit average. ***** C., recommended that I replaced the my old heater with a new one. I asked him how much? He told me that it will be between $8,000 - $9,000. I was shocked at the pricing. I asked him that I am a retiree & paying $8k - $9k will be difficult for us financially. He assured me that they have a monthly payment plan. But I told ***** C. that I will need a second opinion. He left after that after I payed the initial visit amount of $119 plus tax. What I learned about Pacific Heating & Cooling is that they dont care about their customers well being. They are a salesman disguised as ********************************************* technicians. They are targeting retirees & older folks. I have a friend of mine who is also a ********************************************* qualified *************** ordered the blower motor for $265.00 including capacitor. He did not replace the heat exchanger because he told me that having a minor crack is not an issue. This tactics by Pacific Heating to **** as much money from their customers is their primary objective. Be careful guys.
            Read More

            Customer Reviews

            56 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            William R

            03/28/2023

            Pacific Heating and Cooling exceeded my expectations on quality and responsiveness to customer needs. Very helpful in explaining the install process and answering questions. The city inspector said they are his number one company. He did request they install a post stop in front of furnace and that seemed questionable if needed, but Pacific Heating and cooling project manager ***** came out and installed it within 20 minutes. He also explained again how I need to change the filters every 3 months. I trust this company. Thumbs up!

            Pacific Heating & Cooling Response

            03/29/2023

            Providing you with 5 star service is the standard here at Pacific Heating & Cooling. We are thrilled to hear you enjoyed your experience with us and are thankful you chose to partner with Pacific for your new comfort system investment. We are here for you all year round to ensure your system is running safe and efficiently. Thank you for your business! Have a lovely day!

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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