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          Ballard Natural Gas Service Inc has 1 locations, listed below.

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            Business ProfileforBallard Natural Gas Service Inc

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/1995

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Ballard Natural Gas offers HVAC contractor services.

            Products & Services

            Heating and Air Conditioning, All your HVAC needs!

            Business Details

            BBB File Opened:
            11/1/1995
            Years in Business:
            30
            Business Started:
            11/1/1993
            Business Started Locally:
            11/1/1993
            Business Incorporated:
            11/23/1993
            Accredited Since:
            11/1/1995
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            26
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            9:00 AM - 3:00 PM
            Su:
            Closed
            Business Management
            • Ms. Kathleen Kappen, CFO
            • Mr. Neil G Kappen, General Manager
            • Mr. Landis Charles Kappen, President
            Contact Information

            Principal

            • Ms. Kathleen Kappen, CFO

            Customer Contact

            • Ms. Kathleen Kappen, CFO
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I purchased a 5 star repair and duct cleaning this year (~900 dollars). We had the duct cleaning first which went well. We had a maintenance of our HV** system on 8/11/23 which per report was satisfactory. Within 5 days, the ** stopped working. As this company does not have an after hours technician, we had to wait and eventually had a technician come back to the home to assess that a capacitor needed to be replaced on 8/17. By 8/18, after they ordered the part, another technican ***************** came to install it. ****, the manager, verified that this technician confirmed functioning of the ** before he left. However, the home remained very hot and never cooled down after monitoring the thermostat remotely. I have a 2 year old and her room was not habitable nor ours as it is on third floor; we had to stay in a hotel the night prior due to the delay in repair of **. By the time I got home 8/18 (fri) and determined the ** was not functioning, there was no on call service technician (at night/weekend) and was connected to an answering service unfamiliar with the business and unable to contact a technician. we had no choice but to call another company (Beacon), who charged us over **** dollars for repair, claiming the capacitor and wiring was incorrect (wrongly installed earlier in day) with overheating and shutoff of Condenser/fan after diagnostics and repair. They stated if not address quickly as we did, it could have lead to 20K replacement of condenser. I called to ask for ballard to reimburse this bill and they refused, citing it was my choice to call another company. They have not returned my calls or responded to email despite attempt to try and resolve matter. i attached beacon invoice with documentation of fault from ballard with incorrect installation and fees that I paid to address matter. I would like this charge to be reimbursed by Ballard since their negligence/incorrect installation and after hours abandonment lead to this charge.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Duncan M

            05/17/2021

            I Had a Maintenance program in Place, they serviced my AC, a week later it stopped cooling. They told me i needed a New compressor, but it may be more cost effective to replace the unit. They Quoted me 13K. I called another company and they fixed it for $137.00 It works Perfectly. The Part that needed replacing was the Part the the Periodic Preventative Maintenance Tech Replaced for Ballard natural Gas!! It appeared I was Set up for Failure!! Buyer be Ware!!

            Ballard Natural Gas Service Inc Response

            05/18/2021

            Mr. *******, I am quite surprised by this review. Having been our client for the past 6 years, I would hope you'd feel comfortable giving us a call and letting us know there was an issue rather than resorting first to a negative review. I have refunded the amount for your maintenance plan in good faith and will be sitting down with the technician to find out if there is some kind of training issue here. We value your business and are always willing to go the extra mile for our clients. I am so sorry that we let you down this time, but we hope you will be willing to give us the opportunity to make it right.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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