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          All Star Heating & Air Conditioning Inc has 1 locations, listed below.

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            Business ProfileforAll Star Heating & Air Conditioning Inc

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/13/2015

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            All Star Heating & Air Conditioning Inc. offers heating and air conditioning installation, repair, and maintenance services.

            Products & Services

            air conditioning contractors, heating contractors

            Business Details

            BBB File Opened:
            10/25/1999
            Years in Business:
            27
            Business Started:
            4/1/1996
            Business Incorporated:
            5/21/1996
            Accredited Since:
            2/13/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            28
            Hours of Operation

            Primary

            M:
            7:00 AM - 4:00 PM
            T:
            7:00 AM - 4:00 PM
            W:
            7:00 AM - 4:00 PM
            Th:
            7:00 AM - 4:00 PM
            F:
            7:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Patrick N Converse, President
            • Ms. Joan Eddy, Bookkeeper
            • Mrs. Kristen Converse, Vice President
            • Ms. Mary Mitchell, Service Manager
            Contact Information

            Principal

            • Ms. Mary Mitchell, Service Manager

            Customer Contact

            • Ms. Mary Mitchell, Service Manager

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/28/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I've had **/furnace maintained for years with All Star. Despite maintenance, the older condenser eventually failed which they recommended I replace. I got multiple quotes and eventually went with All Star given I had worked with them for years and their pricing was similar to competitors and I was advised installation would occur within a couple months. I signed a contract which was sent on February 28th, 2022 and one signature was missing on their 8-page contract which was provided on March 10th, 2022. I submitted a 50% deposit in the amount of $7,785.38 on March 10th, 2022 in the form of a mailed check to arrive on or around March 17th, 2022. This check was endorsed and deposited into their account. I followed up on 3.28.22 after I hadn't heard from them to see where we stand with scheduling. They tell me there will be up to a 10 month wait for installation and there's nothing they can do as they only install Trane units, even though I have had them service my non-trane unit for years. I request cancellation and deposit back. They say if I cancel there will be a 10% cancellation fee (this is a $15K project so this is not a trivial fee) citing page 3 of their 8-page contract. Their reasoning for the fee is it is "industry standard," to "cover cost to order, obtain permits, etc" which they haven't even done yet.We are ordering the replacement of our ** unit for the upcoming summer; this is obvious. They never communicated that the ** wouldn't even arrive in time for summer. They also told me the installation would be within a couple months. Now the timeframe they are providing will delay installation of the ** will be delayed until winter and they refuse to return the entirety of the deposit citing costs that they haven't even incurred. Desired resolution: refund entirety of deposit; do not withhold 10%.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nile K

            04/21/2021

            Great two guys with Duct Vact Crew who helped on a new home purchase of an older home with really dirty ducts. Professional, friendly, and informative as to what they were doing and how to keep up with maintenance. Would recommend.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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