Customer ReviewsforPerformance Modalities Inc

If I could give this company no stars, I would. This company treats there employees like garbage. They tell potential employees lies to get them in the door to hire them to work and then do not properly train employees to do the job that is expected of them. They dont care about there employees health and rely on others to train new employees who are incompetent and dont know what there doing. This work environment is unfair and does not treat everyone equally. When they deliberately State to new hires that they will be given several weeks to learn a new job, instead they are only given a matter of days. When an employee reaches out to management for help and assistance with learning a new job, the employee literally gets belittled and fired for no reason other than just needing help in learning a new job. When a new employee is hired, they are told its ok to ask questions and they will help with anything the new employee needs. Instead when the new employee asks for help with questions about the process I which things are done and how order process the new employee gets ignored and made to feel stupid. As is the new employees feelings are now warranted. Management and the trainer have no desire to treat new comers with any respect or dignity. Instead they blame the new employee for their failure and lack of communication in training new staff. New employees are made to feel like dirt and stupid for no other reason other that all the new employee wanted to do was be treated equally and fairly. Employees who have been at this company for awhile are favored while new comers are belittled. There was an employee who had a panic attack o the job, know one helped the employee who had the panic attack and know one called 911 and know one offered to help . Instead the trainer asked the employee who had the panic attack have you got your order done? Thus having no regard for the employees health, safety or well being. This is a horrible work environment.

Thank you for providing feedback.  As a newer Performance Home Medical employee, I have had a different experience.  It has not been perfect, however, it has been welcoming, and overall, the culture has been positive.  After working here for over 10 months, I have a good sense of how employees are treated by managers and co-workers.  The leadership is engaged and is trying to provide an environment where new and existing employees are able to do a good job and be paid a fair wage.  I realize that my experience *** differ from others, and not everyone will like how this organization is operated, but I am confident in saying it is better than other organizations where I have worked in the past.  Also, I did experience a situation where another employee did have a medical emergency and 911 was called.  Fortunately, the first responders were onsite at the ******** location quickly and the employee's situation was addressed quickly.  Many from Performance Home Medical were there to help however they could and were supportive of the employee. 

I cant think of a correct phrase to use except beyond horrible. I placed a CPAP supply order on 12/2/22 and still have not received it as of 1/4/23. I have checked on my order 3 times per their chat with rep ****** on the online portal because I cant get anyone by phone. No one answers their customer service phone number and given the prompt to press one to leave your number for a call back, no such call is ever made back to you. The last chat I had, I was told the only option was to call customer service and was given the wrong number. I asked if anyone would answer, and I was told that is the only option I had. I tried calling the number listed on their website and the one received from an employee at the local branch. I still had the same issue of no one answering. I went in to the local office and finally was able to speak with someone. Long story short, they called me on 12/2/22 to replenish my CPAP supply and I wasnt due until February. They completed my order and told me each time I checked that it was shipped but could not give me a tracking number. All they had to do was tell me they made a mistake and called early to replenish my supplies and the order will be shipped on a certain date due to compliance with insurance. Instead, their poor customer service, lack of communication, rudeness and complete inability to be a creditable business for me has led me to seek a different company for my CPAP supply needs. I normally dont leave reviews, but I feel others should know the issues Ive been having to deal with.

We recognize that you have been a customer of ******************** for over 2 years and we appreciate your loyalty. We understand that you did not like the experience you had with our online chat conversation with one of our agents. We apologize for the inconvenience that has created for you. Upon reviewing your account, we see that your order was placed on 12/2/2022 and processed, but due to our error, never shipped to you. When you spoke to our agent on 12/29/22, misinformation was given that the order had been shipped. At that time, the agent should have realized the order had not been shipped and communicated with a supervisor to confirm when the order would be shipped. We have discussed your order with the agent to confirm they understood what happened, why it is important to communicate accurate information and to confirm satisfaction with our customers. On 1/4/2023, the order was cancelled at your request when you came into our ********* office. The mask you originally requested was not eligible for replacement until February according to your insurance coverage guidelines. However, all other items were eligible for replacement. When we recently spoke on the phone, we discussed the eligible supplies that could be shipped. Once we hear back from you, we will move forward with shipping these supplies. Also, during our call, you let me know the phone number provided to you by our team was incorrect. We have updated our team so they will provide accurate information moving forward. I would like to confirm that our phone number is ************** and apologize for the incorrect phone you were provided. Again, we want to thank you for your loyalty as a customer of ******************** and for giving us an opportunity to improve. We hope you are willing to give us another chance to continue to provide services to you.

TERRIBLE COMPANY. The worst I have ever had to deal with. This week I have tried unsuccessfully to get a new face mask to replace my broken one which leaks badly. I have called the local office in ********, ** at least six times, only to be put on hold and then transferred to other locations who are unable or unwilling help, other than refer me back to ********. So the circle (and circus) of bad service starts again. Ridiculous. Five days ago I was told I could pick up the mask in two to three days, or get it by mail in 7 to 10 business days. I took the first choice, although that means taking public transport with changes which are difficult as I am handicapped and elderly. I am not prepared to do that only to find the mask is not there. Why will ********** PHM not answer the phone? Disgraceful.

Mr. ***** thank you for your feedback and taking the time to speak to me today. I hope that I was able to meet your needs as we discussed, Please do not hesitate to reach out to me in the future with any other issues that you run into.Thanks ******************

Never answers the phone, cant imagine how good ones health care could be when you cant get answers to your medical questions.

***** we apologize for the intermittent long wait times. This is a concern we are aware of and are actively working to resolve. We are adding additional methods to communicate order status (our new text feature) in order to try to cut down people calling in for that reason, we have added additional staff members to our call center and have added an optional call back feature to attempt to decrease you need to wait on hold, We continue to monitor this daily and hope to see our hold times decrease soon. In the mean time I am happy to help you if you want to send you medical questions to ********************************************* Hope to hear from you soon.Samantha W