Business ProfileforSapience, LLC dba Emerald City Athletics

"THEIFS! Harassment, Negligence, and Emotional stress": I have been a member of this gym before ECA acquired it. For the last 3 years I have been trying to cancel my membership. During COVID shutdowns I was not allowed to cancel my membership without experiencing hardship. I have spoke to **** and **** who assured me the cancellation was in process. When I signed up (before the gym was completed I purchased a family membership ( ***** per person). I signed up my self, husband and 3 children. My cost was ***** plus fees. Somehow they started charging my husband for a separate membership and for some random person membership?!!!! I have repeatedly asked for a copy of my contract and/or any documentation that has my signature allowing these additional charges. Despite my repeated complaints to management and the billing department nothing was done about it. When I pressed them to run investigation, ****** called and was very offensive. This happened to me at Emerald City Athletic in ******* **. I was dismissed, subjected to verbal threats and insults made by ******. *I am a victim of theft, negligence and was harmed financially and emotionally distressed. Financial Fraud / Contract Money: ECA stole my money by violating the contract. I am being charged for a family membership, they separated my husband and charged him separately. They are also charging me monthly for some random person who I do not even know. and not reimbursing me for the amount I have paid and was over charged.