Business ProfileforAdvantaclean Of The South Sound

My experience with AdvantaClean was easily one of the best, if not the very best, I've had working with any company. I called them at one of the most stressful times in my life when I had serious water damage in my kitchen From my first call ***** always answered the phone. She was extremely courteous and knowledgeable. ****** the owner, explained the process of water mitigation clearly and thoroughly, including what to expect with my insurance company. ***** my project manager, was exceptional throughout the entire process. He was extremely patient and helpful. He always took time to explain things and answer my questions. As someone with a desire to understand everything and zero knowledge about water damage or construction/repairs, I had a LOT of questions. I was also extremely stressed and frequently forgot things he'd already said. No matter how ignorant, unnecessary, or repetitive my questions were, he ALWAYS treated me with genuine respect and understanding. That meant so much to me each day as we went through the dry out process. He did the initial evaluation and came most days during the 11 day dry out. He spoke to me in person about the current status and any plans or changes for the next day. Whether he came or not, he always sent a very detailed daily report to me and my insurance company. Every worker who came was also extremely professional and polite. It was like ***** made them take a serious detailed course in customer service and they all passed with flying colors. Every single one! After the project ***** had a meeting with me to review the billing package and make sure my questions were answered. He went over, in detail, what to expect when working with my insurance company at this stage. When I had trouble with the insurance later, he kept me informed and was very transparent with all communication.I absolutely and very gladly recommend AdvantaClean if you need any water damage clean up/dry-out. Say hi to *****, ****** and **** for me!