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Find a Location

All New Again® has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAll New Again®

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/3/2012

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    All New Again® offers construction consulting, interior design and remodeling services specializing in emergency services and restoration in water and fire restoration, asbestos abatement, lead-based paint abatement, mold remediation and dry/wet rot. 

    Products & Services

    Fire and Water Damage Restoration

    Business Details

    Location of This Business
    15408 Main St Ste 103, Mill Creek, WA 98012-9024
    BBB File Opened:
    3/21/2013
    Years in Business:
    33
    Business Started:
    1/1/1991
    Business Started Locally:
    1/1/2002
    Business Incorporated:
    7/5/2011
    Accredited Since:
    4/3/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jon Baer, Member
    Contact Information

    Principal

    • Mr. Jon Baer, Member

    Customer Contact

    • Mr. Jon Baer, Member

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We hired All New Again September 6th, 2022 to remediate our home for multiple mold problems. They began work on our home October 2022 and finished working on our home December 2022. We paid them, $84,924.06. Upon final testing, we still have the presence of toxic mold. Our general contractor found additional mold in the same spot All New Again left. We were planning to move back into our home and we still cannot live there. We have to pay another company to remediate the mold and have paid several companies to finish parts of the job that were left unfinished. There was no supervisor on site at all, as promised to check. The workers caused more damage than necessary during the demolition.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alan S

    5 stars

    04/06/2024

    When we found that our refrigerator had been leaking water, we didn't know what to do. Luckily we found All New Again, and they did an outstanding job both remediating the water damage, and performing top-notch work on the ensuing reconstruction effort. Thank you, ***, **** and the team to get our home truly back to an "all new again" condition.On first meeting *** and his team, they did a great job reassuring and guiding us through the process. Their extensive experience in dealing with water damage, and working with insurance companies proved extremely valuable. Their professional approach and meticulous record keeping, and sound advice made it easy for us to work with our insurance adjusters. The team was at our home the same day we called, and dropped by every day until the mitigation was complete. Because the damage we suffered was quite extensive, our kitchen, living and dining room were all affected, and All New Again did a great job packing away our belongings before the major work started.After the mitigation, ****'s team stepped in and helped survey the damage, and propose a mitigation plan. **** has a keen eye for detail, and made every effort to match the original details of our home, including the custom exotic flooring and baseboards. They also worked with me to allow me to choose exactly the replacement materials we wanted for the reconstruction, which included countertops, and backsplash tiling and inserts. Every step of the way, **** was in contact with me to make sure we knew what was going on, when to expect different parts of the project to complete, and to make sure we were satisfied with the results.Given the extent of damage and resulting reconstruction, this was a long and difficult process, and I can't imagine any company doing a better job than All New Again did. I wouldn't wish water damage on anyone, but if this happens to you, I wouldn't hesitate to call them right away. Highly Recommended.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

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