Business ProfileforMadsen Electric

In 2022 we hired Madsen Electric to rewire our house from k*** and tube wiring and paid bills for service on time. *** was completed in August 2022 with some later follow-**** Since the last visit in 2022, we have had issues with our outlets such that plug-in circuit breakers were melting. We called Madsen in September 2023 to ask if this could be inspected and see if there was another issue with the wiring. During that scheduling call they made no mention of a fee for having contractor come out to assess. ***** said contractor would stop by on way to another job. The contractor was a no-show on that day so I called again a few weeks later. Similarly there was no mention of fee on that call and another appointment was scheduled. Contractor arrived for second appointment, looked at the melted plug-in circuit breakers and said they were incompatible with new wiring and circuit breaker on the electrical panel. He told us just to not use plug-in circuit breakers for electronics. No work was done in the home. This advice or guidance could have been provided at job completion or over the phone. Contractor was here 5 to 10 minutes *** and made no mention of billing. On 11/13/2023 we received a bill of $275.75 citing a "min. service charge" for the visit. That was the first we were notified of any charge for the visit. I've reviewed Madsen's website and there is no obvious mention of service charge under their residential services. I believe this is a bad business practice and unjustified billing.