Business ProfileforDear Services

On 3/19/24 we had a clogged drain in our kitchen sink. We tried to clear without success. On 3/20 we disassembled the pipes under the sink and used a snake to clear. We couldn't tell if we'd been successful, and some of the fittings were "stripped". We decided it would make sense to engage a professional.We had used this company before and been satisfied with their work and the price. I called on Thursday, 3/21 and was pleased to hear they could send someone the same day. I had not asked for emergency service. I also was happy to see on their website a promotion for $49 Drain Clearing Diagnostic + **************** (exp 3/31). We understood this was not an offer for repair, just to get a service person to come, assess the situation and make recommendation(s).The technician arrived late morning. He outright refused to look at the sink until he'd reviewed their brochure and done a tour of our entire home, documenting things that "needed to be fixed", despite my telling him I was ill and just wanted my sink addressed. This took about ***** minutes. He came up with three estimates, all around $5,000+. We chose to go with a new disposal and work under the sink (no clog clearing). I just agreed b/c I was tired. He turned off the water, and left at noon. We waited for 3 hours without water. I finally called the office to see if he was ok. He returned shortly thereafter.He did the work in about 2.5 hours. He insisted I review him on ****** while he was there (took my phone and set it up); clearly wasn't going to leave until I did. I complied so we could have our home back. I had to contact the office for a receipt, which isn't itemized.I feel this situation was predatory/price gouging and that the "hard sell" and delay tactics were intentional in order to push two elderly / ill individuals to pay $5,000+ for a job that should have been at least half of that cost. Our "snaking" the drain turns out to have cleared the clog, so all he did was the pipe work.