Customer ReviewsforYoogi's Closet Inc

They give the lowest offers when you try to sell them your items; I cant even believe it. I offered them a few items that were brand new and were worth a lot of money and that were actually selling for a lot on the marketplace. Well, they offered me a couple of hundred dollars for each item. The offers were not reasonable and they were actually quite offensive. Honestly, youre better off selling your items yourself. Youll make double to triple more than what they wouldve offered you. Oh, and theyll go back and sell your items for wayyyy more than what they offered you. I get that its part of the business, but now youre just s******* people over at that rate.

Hello ***,Thank you for your honest feedback. We are sorry to hear that you were disappointed with the quotes provided to you for your items. Due to current market conditions, we are experiencing volatility in the market prices for many pre-owned luxury items. This, along with a sharp rise in our inventory, has temporarily lowered our expected selling prices for many items that we buy and sell. Please note this is a temporary change and we expect to be able to increase our quoted estimates soon. If you do not wish to sell your items with us based on the quotes provided, you are always welcome to decline the quote; there is no obligation to sell.When consigning an item with us, our consignment fee is 30%, meaning you receive 70% of what the item sells for and we receive 30%. For direct purchase, the amount the seller receives can range between 50% - 60% of what we would sell the item for, depending on the item. This has always been our selling policy, which you can learn more about here: ****************************************************** If you have any further questions or concerns, please do not hesitate to contact us for further assistance. Our ****** Services team is available Monday - Friday from 8am-4pm PST by phone at ************, by email at ********************************* or by live chat. Thank you,****** Services, Yoogi's Closet

I purchased a bag from Yoogis in 2016 and decided to sell it with another consignment store last month. That store notified me that although the bag was authentic, it had also been repainted and that they could not accept the item. I immediately went back to Yoogis and explained what I had learned. The original listing DID NOT mention anything about the bag having been repainted! So I sent the bag back along with emails from the other consignment to provide further details on their discovery. Yoogis would not take responsibility for their error and even implied in an email that I had the bag repainted! I would never repaint a designer bag let alone purchase one! I buy luxury items with the expectation that they will retain some of their value! This is unacceptable! How do you stand behind your authenticity claims when you cant tell that an item has been altered!?An authentic bag is one in its original state, not a repainted version! Buyer beware!

Hello ******,Thank you for your feedback. We apologize that you had a negative experience with us recently. When you first contacted us about your purchase, you wished to return the item due to authenticity concerns, for which we provided you a prepaid return shipping label. Upon receiving your return and reviewing the communication documents you enclosed, we found that the item was declined for purchase by another company because they believe the item was repainted, not because the item was counterfeit. Their response specifically stated that the item is authentic, but does not meet their condition standards. When the item was sold to you, it was listed in Like New condition with only minor signs of wear. If an item has been repainted, this would be noted in our condition description. Our Authenticity Promise is a lifetime guarantee that promises authenticity of an item or your money back. As the item you purchased is an authentic item, we could not offer you a refund for an item purchased 6 years ago. However, when the item was shipped back to you, we understand that it was shipped to the incorrect address and sincerely apologize for this error. For this reason, we will be issuing you a full refund via company check, per our communication with you.If you have any other questions or concerns, our ****** Services team is happy to assist you. We are available Monday - Friday from 8am-4pm PST by phone at ************, by email at ********************************* or by live chat.Thank you,****** Services, Yoogi's Closet